The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
MacsDesign Studio Releases Web Help Desk 5.5

MacsDesign Studio Releases Web Help Desk 5.5

by , 3:00 PM EDT, April 16th, 2002

MacsDesign Studio has released an update for Web Help Desk, bringing it to version 5.5. Web Help Desk is a Web development app designed for IT support. The update features performance enhancements. According to MacsDesign Studio:

MacsDesign Studio today released Web Help Desk 5.5, a powerful web application for technical support designed for education and small to medium sized business customers. Built with the industry’s most powerful and mature application server, WebObjects 5.1 from Apple Computer, Web Help Desk 5.5 offers an intuitive web interface and an excellent feature set for both end users and support technicians. This latest update includes:

  • Customizable, dynamic PDF Asset report creation
  • Detailed Job Ticket download in PDF
  • LDAP option for authentication and lookup of Client data
  • Department option for Clients, Assets and Job Tickets
  • Additional Asset fields and expanded Asset search options
  • New graphic reporting by Department and Problem Type
  • New preference to enable Asset number editing

You can find more information about the Web Help Desk update at the MacsDesign Studio Web site. A Web Help Desk 5.5 corporate base license is available for US$3,000.00.

Recent Headlines - Updated June 27th

Mon,12:40 PM
Three Ways to Protect your Apple Watch (and One Way Not To)
Sun,12:18 PM
MGG 611: Troubleshoot & Resolve Your Mac & Apple Issues
Fri,7:00 PM
Apple Kills the Thunderbolt Display - Will the Mac Pro Be Next?
6:54 PM
6 Great Display Choices for Your MacBook Pro and Mac Pro
6:25 PM
Apple Drops 2.81% in Broad Brexit Selloff
5:01 PM
G Cloud Unlimited Backup for iPhone and Android: 5-Year Subscription for $29.99
1:46 PM
TMO Daily Observations 2016-06-24: Goodbye Thunderbolt Display, Spinning off the Mac
11:48 AM
Plex Media Server Turns 1.0!
9:05 AM
OS X: Using Policy Banner for Custom Login Screens
Thu,9:01 PM
Apple Discontinues Thunderbolt Display, Directs Customers to Unspecified 3rd Party Displays
8:55 PM
Apple Adds RAW Support for 15 DSLR Cameras from Canon, Olympus, Panasonic, Sony
6:20 PM
How to Display Calories or kJ on your iPhone/Apple Watch Health Apps
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!