The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Apple Exec Says iPod mini Static Issues "Extremely Small"

TMO Reports - Apple Exec Says iPod mini Static Issues "Extremely Small"

by , 10:00 AM EDT, April 15th, 2004

Despite wide-spread media reports of static or distorted audio problems with Apple's iPod mini portable digital-music player, an Apple executive said Wednesday the problem is "isolated" and is affecting very few users.

During an analyst conference call regarding the company's second-quarter earnings results, Tim Cook, Apple's Executive Vice President of Worldwide Sales and Operations, said the number of reported cases of audio problems is "extremely small."

"We're highly confident with the (iPod) minis that we're shipping," Mr. Cook said. "We've seen some of those reports. They're isolated online reports. We're investigating those because we want to very much understand those. But I would tell you that the number of complaints that we've had from customers through AppleCare tech support is extremely small. However, anyone that is listening to the (conference) call that has a problem, please call the AppleCare because we want to take care of the issue."

Apple Computer Inc. (AAPL) is investigating complaints that its popular iPod mini is prone to static and other sound distortions when playing back music. According to a small number of reports that surfaced last week on an independent iPod forum site and on Apple's own discussion forums, the problem sometimes happens when users press the plastic casing around the headphone jack.

An Apple spokeswoman said Tuesday the company is looking into the matter and investigating user reports.

Recent Headlines - Updated October 24th

Thu,8:46 PM
Yosemite: How To Fix Safari’s Address Bar
7:32 PM
Microsoft Smart Watch Sneak Peek
5:45 PM
X-Doria Folio Case for iPhone 6: Awkward by Nature
5:30 PM
ACM 277: Apple Pay, Apple Designs, and iPad as a Laptop Replacement
4:34 PM
Learn Apple’s Swift Programming Language for $19
3:50 PM
‘iPhoto: The Missing Manual’ is Both Informative and Entertaining
1:50 PM
TMO Daily Observations: 2014-10-23
11:03 AM
Pixelmator for iPad Hits Apple’s App Store
10:15 AM
Apple Wins GPNE Patent Lawsuit, Calls Company a Patent Troll
9:08 AM
Apple Dropping SSL 3.0 for Push Notifications in Wake of Poodle Security Flaw
Wed,8:40 PM
Mark Zuckerberg Wows Chinese Crowd with 30 Minute Interview in Chinese
8:06 PM
How to Use Yosemite’s New Batch-Renaming Feature
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!