The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Apple Exec Says iPod mini Static Issues "Extremely Small"

TMO Reports - Apple Exec Says iPod mini Static Issues "Extremely Small"

by , 10:00 AM EDT, April 15th, 2004

Despite wide-spread media reports of static or distorted audio problems with Apple's iPod mini portable digital-music player, an Apple executive said Wednesday the problem is "isolated" and is affecting very few users.

During an analyst conference call regarding the company's second-quarter earnings results, Tim Cook, Apple's Executive Vice President of Worldwide Sales and Operations, said the number of reported cases of audio problems is "extremely small."

"We're highly confident with the (iPod) minis that we're shipping," Mr. Cook said. "We've seen some of those reports. They're isolated online reports. We're investigating those because we want to very much understand those. But I would tell you that the number of complaints that we've had from customers through AppleCare tech support is extremely small. However, anyone that is listening to the (conference) call that has a problem, please call the AppleCare because we want to take care of the issue."

Apple Computer Inc. (AAPL) is investigating complaints that its popular iPod mini is prone to static and other sound distortions when playing back music. According to a small number of reports that surfaced last week on an independent iPod forum site and on Apple's own discussion forums, the problem sometimes happens when users press the plastic casing around the headphone jack.

An Apple spokeswoman said Tuesday the company is looking into the matter and investigating user reports.

Recent Headlines - Updated July 5th

Fri,6:36 PM
iCloud Music Library and DRM: Now with Slightly Less Disaster
9:38 AM
Apple Music - Or Some Streaming Service - Needs To Steal Discovery From Napster
8:00 AM
Happy U.S. Independence Day
1:38 AM
Apple Posts San Francisco Pride 2015 Video
Thu,8:51 PM
Mpow 3-Port Intelligent Car Charger: $13.99
8:44 PM
Apple Loses iBooks Antitrust Appeal in Split Decision
5:00 PM
Apple Earns a Black Eye for Apple Music
3:04 PM
Apple’s New Design Bosses Report to Tim Cook, not Jony Ive
2:01 PM
3 Great iPhone Cables for Travel
1:39 PM
TMO Daily Observations 2015-07-02: Coping with iCloud Music Library’s Problems
10:58 AM
iTunes 12.2 and iCloud Music Library: A Disaster for Your Music Collection
8:59 AM
How To Add Nickname, Photo to Apple Music Profile
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!