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TMO Rolls Out New, Advanced Comment System

by , 10:30 AM EDT, May 6th, 2004

You've long asked for it. We've long wanted it. The day is here, at last. We are happy, as happy as anyone could possibly be, to announce our brand new, advanced comment system. The new system brings a number of highly requested features to the forums, including the ability to see each post without clicking through to a separate page, as well as the ability for registered users to edit their posts.

We've gone much further than that, however, having introduced some additional features to the comments, some of which are unique to TMO. First of all, you can decide how you want your comments ordered, from oldest to newest, or newest to oldest. You can also decide how many comments you would like to see on each page, a boon for those readers on dial-up access. You can choose anywhere from "0" to "All," with "0" meaning you won't see any comments at all.

Furthermore, we've introduced a brand new feature that allows you to hide any particular thread you wish. This is handy for keeping track of what you have read, moving very long posts out of your way, or even hiding a post from an annoying poster you don't wish to see.

But wait, there's more...

We now have the ability to label any particular user a "troll." When so labeled, the troll's posts will be automatically closed, hidden to view unless you click to open it. With the tremendous problems we have faced regarding trolls in the article comments, as well as the reaction from too many people against those trolls, this new tool will be a major tool in our arsenal for once again making the TMO comments a place for intelligent discourse.

Lastly, we are now able to moderate the comments more easily. This means that we can remove spam posts, edit gratuitous profanity without deleting posts, more easily delete posts that need deleting, and more easily ban anyone needing banning.

Note that the new comment system will only be available on articles going forward. Older articles will have the old comment system. You can see the new comments below, and we emcourage you to use them.

We have put tremendous work into making all this happen, with Stephen Swift working on the phpBB engine to make it possible, Gavin Mahan developing the front end, and the new, very spiffy close/view feature, and implementing the look and feel originally developed by Raena Armitage, the designer of TMO's new look. Dave Hamilton and I would like to thank all three of them for their very hard work, especially the many, many hours put in by Stephen and Gavin.

Bryan
Editor
TMO

Observer Comments

Show: Subjects Only | Full Comments
Goto page 1, 2  Next
View Name:Guest
Subject: Arrogant Mac Guy-Yea! No registration needed!
Close Name:bweels -   TMO Forum Mod Posts: 4820 Joined: 24 Jan 2002
Subject: Yee-hah!

If I'm quick enough, this could be the first post in the new system! Great job, guys!

Close Name:Raena -   Evil Girl of TMO Posts: 2462 Joined: 02 Jul 2001
Subject: Looks like you got beaten to the punch

By a thankfully hidden guest

View Name:Guest
Subject: Arrogant Mac Guy-Suggestions
Close Name:Bryan -   TMO Staff Posts: 7331 Joined: 11 Jun 2001
Subject: Testing the subject line

w00t!

I forgot to mention the fact that article comments will also be browsable from the forums. That's not turned on yet, but it will be soonâ„¢.

Oh, and smileys.



Last edited by Bryan on Thu May 06, 2004 11:15 am; edited 2 times in total
Reply | Quote
Close Name:bweels -   TMO Forum Mod Posts: 4820 Joined: 24 Jan 2002
Subject: Figures

Quote
Raena wrote:
By a thankfully hidden guest

Sheesh, these guys must sit around all day reloading TMO's main page. Makes me glad I actually have a life.



Last edited by bweels on Thu May 06, 2004 11:09 am; edited 1 time in total
Reply | Quote
View Name:Guest
Subject: Wow!
Close Name:FlatEric -   TMO Mac Specialist Posts: 2295 Joined: 03 Apr 2003
Subject: Nice to see it has arrived.

I know this has been a long term project at Mac Observer, so its nice to see it come to fruition. And its spiffy looking to boot.

View Name:Guest
Subject: Arrogant Mac Guy-Thankful
Close Name:bweels -   TMO Forum Mod Posts: 4820 Joined: 24 Jan 2002
Subject: Formatting?

Is everyone else seeing my last post in huge bold text? Not sure what I did...it was not intentional.

View Name:RealityCheck -   Troll Posts: 392 Joined: 06 May 2004
Subject: Good-Bye RC Impostors
View Name:Guest
Subject: Arrogant Mac Guy-Troll View
Close Name:Jason Varner -   TMO Mac Specialist Posts: 1125 Joined: 05 Jan 2002
Subject: Most Excellent!

Hey, I might actually start posting comments now!

Close Name:jabberwock Posts: 679 Joined: 09 Dec 2002
Subject:

Fantastic job Guys! (and girls;-)
The best just keeps getting better.

Close Name:Bryan -   TMO Staff Posts: 7331 Joined: 11 Jun 2001
Subject: And I see that's actually you, Paul

Ah, welcome to the forums, Paul/Reality Check. I was wondering if you would actually be the one to get that user name.

I am such a nice guy that I am going to give you a warning, despite your history. The moment you post a pointless troll post, you will be labeled a troll. That will auto-hide all of your posts.

Bryan
Editor
TMO



Last edited by Bryan on Thu May 06, 2004 11:36 am; edited 1 time in total
Reply | Quote
Close Name:Alphax Posts: 3182 Joined: 13 Sep 2002
Subject: Looks good, very good.

These comments have been way too chaotic lately, and the new features will help.

Close Name:jinkies -   Evil Girl of TMO Posts: 3845 Joined: 24 Sep 2001
Subject: b0rked

Totally b0rked in IE 5.5. Nested boxes stack up. The open and close view doesn't work at all. (I realize this is because 5.5 is not even remotely standards-compliant, but still annoying.) But other than that, this makes reading comments at work feasible. Woo!

Close Name:BlueDjinn -   TMO Staff Posts: 708 Joined: 24 Jun 2001
Subject: FANTASTIC! Congrats all around!

Not much else to say--I particularly like the upcoming tie-in with the message boards...must have been a monumental task!

Close Name:ottowest Posts: 437 Joined: 25 Oct 2003
Subject: Kudos

Very well done indeed.

Close Name:Spider Posts: 2997 Joined: 12 Aug 2001
Subject: Woo-hoo! But there are still a few probs....

Tab order is still wrong. Also, there are quite a few "КК" around the comments area. Just a note.

(These are in the latest version of Safari)

Close Name:edtekker Posts: 56 Joined: 13 Dec 2002
Subject: Looks great!

Thanks, guys! I can go back to my own handle now without worrying about trolls entering posts with my name on their rantings. I like being able to quickly scroll through the comments as well, that will be a great time-saver.

I also appreciate the troll-control features. Much needed. However, I'd be almost as quick to auto-hide anyone that responds to the trolls, since the responses are what brings them back in the first place, and they're just about as annoying as the trolls themselves.

Quick fix on the КК problem! I only see them down at the comment entry window now.

Man, you fixed that already, too. Can't point things out fast enough!

Close Name:edtekker Posts: 56 Joined: 13 Dec 2002
Subject: Edit Comments bug

One more observation. When I go back and edit a comment and press "submit", I'm sent to a screen that says "That post or forum doesn't exist." However, the edit is implemented.

Still in all, a huge improvement.

Close Name:nougatmachine Posts: 1365 Joined: 17 May 2003
Subject: Mmmmm, pretty

The new comment engine is better, faster, and pretty. I like it!

Close Name:jfbiii Posts: 109 Joined: 06 May 2004
Subject: Nice...

Much better than having to click on comments to see them.

Close Name:Burnum -   TMO Staff Posts: 788 Joined: 17 Jun 2001
Subject: Working As Suggestions Come In

Hi guys,

I'm fixing things as soon as you guys are posting problems, so keep them coming!

-Stephen

Close Name:Bryan -   TMO Staff Posts: 7331 Joined: 11 Jun 2001
Subject: Thanks, Edtekker

Thanks for the notes, Edtekker. I wanted to note that I also consider the reactionary types to be as big a problem as the troll(s). Registration, of course, cuts down on much of that, but we will be reining those folks in, too.

Lastly, please note that we are experiencing lots of bugs. We are working on them, and anyone who sees anything amiss is asked to note it here.


Bryan
Editor
TMO

View Name:RealityCheck -   Troll Posts: 392 Joined: 06 May 2004
Subject: Paul Nice Try - RC Impostor Exposed
Close Name:jinkies -   Evil Girl of TMO Posts: 3845 Joined: 24 Sep 2001
Subject: w00t!

All fixed in IE 5.5 now. *huggles Burnum*

Close Name:Burnum -   TMO Staff Posts: 788 Joined: 17 Jun 2001
Subject: IE 5.5

Quote
jinkies wrote:
All fixed in IE 5.5 now. *huggles Burnum*


Burnum wonders what the heck he did to fix it.

Close Name:Bryan -   TMO Staff Posts: 7331 Joined: 11 Jun 2001
Subject: Re: False Trolls

The fake Reality Check account has been deactivated. Trolling goes both ways, folks.

As for "Paul," that was directed at the real RealityCheck.

Bryan
Editor
TMO

Close Name:Ahnyer Keester Posts: 663 Joined: 25 Jun 2001
Subject: Accountability! Wow.

Love freedom but freedom has to go hand in hand with accountability. Hopefully this new comment system will marry to two. Groovy.

Close Name:Bryan -   TMO Staff Posts: 7331 Joined: 11 Jun 2001
Subject:

Well said, Ahnyer.

I believe it will, FWIW.

Bryan
Editor
TMO

Close Name:iggyb Posts: 112 Joined: 09 May 2003
Subject: Don't troll Arrogant Mac Guy

Just keep in mind that a post that may be critical of Apple doesn't necessarily mean a troll. I've seen knee-jerk reactions here that someone (including myself) mentions oh....lousy marketshare or Apple's stubborness not to open up the iPod to other formats or wondering where the heck Apple went with computer updates....automatically gets labelled a troll from a multitude of the other posters here.

I'm sure you're already aware, but I had to vent my 2 cents.

View Name:Guest
Subject: Re: False Trolls
Close Name:Alphax Posts: 3182 Joined: 13 Sep 2002
Subject: Still bugs, I see.

This page looks fine now, but a little while ago the comments were missing entirely, and just now, the story about the European Labels had a bunch of garbage characters instead of a comments area. Using the latest version of Safari myself.

Close Name:jonkroupa Posts: 48 Joined: 25 Mar 2004
Subject: View and Close

View and Close buttons don't appear to be working, I am running IE 6 Sp1

Clicking on a subject doesn't appear to do much either. So it is currently impossible to view "Hidden" posts.



Last edited by jonkroupa on Thu May 06, 2004 1:29 pm; edited 1 time in total
Reply | Quote
Close Name:Staggie Posts: 21 Joined: 06 May 2004
Subject: Nice but LARGE

Like the forums, like the registration, and especially like the ease with which trolls can be ignored. But the forum font size is too large and doesn't seem to be affected by font settings in the browser.

Close Name:mrmgraphics Posts: 824 Joined: 05 Sep 2003
Subject: nicely done

+

Best comment system I've seen on any website. Congrats, TMO.

Close Name:Bryan -   TMO Staff Posts: 7331 Joined: 11 Jun 2001
Subject: Re: Troll Posts

Thanks for the comments, iggyb. I very much agree with the sentiments you expressed. Being critical of Apple does not a troll make; being a troll is all about presentation and intent.

Also, to the anonymous person accusing TMO of using RC to spur comments: You obviously have no idea of who we are and what we stand for to make such a lame accusation.

Bryan
Editor
TMO

Close Name:pyxl8 Posts: 171 Joined: 24 Dec 2003
Subject: Adding my $.02 to iggyb's

Yeah, we ALL have our occassional cranky days and/or over-the-top responses to an issue posted here sometimes, so I hope our passion doesn't get us stuck with a "troll" label. We Mac users are a pretty volatile bunch sometimes, so I hope healthy dissent still has a place.

It's incredibly obvious which of us here regularly contribute to the discussion, and who among us are only here to poke us with a stick. I promise not to poke, but let me feel free to wave it at others... the verbal "fencing" here is always enjoyable!

BTW (to stay on-topic)... HOORAY HOORAY HOORAY!!!!!!! <whew>

Close Name:Staggie Posts: 21 Joined: 06 May 2004
Subject: Error displayed instead of comments

When I open some (but not all) articles, the comments area is missing and the following error appears:

Quote
General Error

Could not obtain topic information

DEBUG MODE

SQL Error : 1064 You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND f.forum_id = t.forum_id' at line 4

SELECT t.topic_id, t.topic_title, t.topic_status, t.topic_replies, t.topic_time, t.topic_type, t.topic_vote, t.topic_last_post_id, f.forum_name, f.forum_status, f.forum_id, f.auth_view, f.auth_read, f.auth_post, f.auth_reply, f.auth_edit, f.auth_delete, f.auth_sticky, f.auth_announce, f.auth_pollcreate, f.auth_vote, f.auth_attachments FROM topics t, forums f WHERE t.topic_id = AND f.forum_id = t.forum_id

Line : 275
File : /var/www/bbm/macobserver.com/htdocs/comments/comments.php


It seems to affect new articles without comments (but I can't be sure.) The ability to post comments is not available. Running W2K, IE5.1 from work.



Last edited by Staggie on Thu May 06, 2004 2:13 pm; edited 1 time in total
Reply | Quote
Close Name:pyxl8 Posts: 171 Joined: 24 Dec 2003
Subject: Oh yeah...introductions

...I always posted as "Ken P" here in the comments, and almost never in the forums. So now it's revealed that I only had FOUR posts! Geez, I feel like a newbie now...can't I get credit for the hundreds of posts I made HERE??? (just kidding...this overhaul is wonderful and all, but I still feel like a newbie...)

-Ken P. / pyxl8

View Name:Guest
Subject: Arrogant Mac Guy-Terrorist or freedom fighter
Close Name:jonkroupa Posts: 48 Joined: 25 Mar 2004
Subject: Quote Test with IE 6

Quote
Bryan wrote:
Thanks for the comments, iggyb. I very much agree with the sentiments you expressed. Being critical of Apple does not a troll make; being a troll is all about presentation and intent.

Bryan
Editor
TMO


istanbul (not constantanople)



Last edited by jonkroupa on Thu May 06, 2004 2:21 pm; edited 1 time in total
Reply | Quote
Close Name:akcarver Posts: 140 Joined: 23 Oct 2001
Subject: Great job guys (AND Raena!)

I love the reordering to oldest first, and the ability to show/hide guest posts. It’d be nice to be able to hide all posts to just scan subject lines also.

Close Name:jabberwock Posts: 679 Joined: 09 Dec 2002
Subject:

Quote
pyxl8 wrote:
Yeah, we ALL have our occassional cranky days and/or over-the-top responses to an issue posted here sometimes, so I hope our passion doesn't get us stuck with a "troll" label. We Mac users are a pretty volatile bunch sometimes, so I hope healthy dissent still has a place.


I don't think TMO would exist without "healthy dissent".

Remember what Bryan said about "intent"?
Heat-Of-The-Moment responses to subjects you feel strongly about is part of being human; but apologizing for rash words, and trying to guard against too many future incidents is part of being an adult.

Let loose the three legged goat of discourse!

View Name:Guest
Subject: Arrogant Mac Guy-Suggestions
Close Name:dhp Posts: 180 Joined: 22 May 2003
Subject: Yes, this is good.

I was expecting the page to reload when I clicked the view link on a closed post. When it just popped open immediately, I was blown away. Nice.

Close Name:Photodan -   TMO Staff Posts: 3108 Joined: 11 Jun 2001
Subject:

Something looks terrible when viewed on IE? *feigns shock*

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