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HP Offers 1 Year iPod Warranty [Updated]

HP Offers 1 Year iPod Warranty [Updated]

by , 5:30 PM EDT, August 27th, 2004

HP will be offering a one year warranty on the new Apple iPod from HP, according to sources who have been briefed by HP about the product and the company's retail marketing strategy. By contrast, Apple offers a 90-day warranty for its iPod, with an additional 1 year of care past the first 90 days available for US$59.

HP introduced the Apple iPod by HP today in a media event to roll out a variety of new consumer electronics devices.

As part of the company's warranty efforts, HP will also be handling its own iPod support functions for HP customers. HP has set up a training center for its support staff to learn iPod-related support issues. An HP spokesperson told us that the company hopes to be able to leverage its longer history of supporting Windows users than Apple.

To that end, the spokesperson said, HP made minor changes to its iPod's packaging. In keeping with its consumer-friendly approach to computers, HP is including color-coded cables to help its Windows PC users understand what gets plugged into what. The company is also including an installation poster that includes directions for what goes where.

[Update: This story was updated with information provided by an HP spokesperon. - Editor]

Observer Comments

Show: Subjects Only | Full Comments
Close Name:darkhawk64 Posts: 4 Joined: 24 May 2003
Subject: Sorry, but you're wrong

Apple actually offers a 1 year hardware warranty and 90 days of phone support which will cover one incident. The AppleCare program is available to bump the warranty to three years for $59.
jared

Close Name:lazer_dewd Posts: 1 Joined: 27 Aug 2004
Subject: Sorry, but you're wrong also

darkhawk,

You're wrong. The Applecare program for iPod only bumps the warranty up to 2 years. Not 3 as you stated.

Close Name:Guest
Subject:

You're right. I thought AppleCare extended the warranty to three years, like the other extended warranties do. I was wrong. Sorry (but thanks for correcting me).
jared

Close Name:Guest
Subject: Article is wrong

Agreed -- the article is wrong. Apple offers a full one-year warranty on the iPod, with only 90 days of phone support. You can still go in to an Apple store and have your iPod replaced if needed. So there's no real significance in the fact that HP is also offering a 1 year warranty.

Seems like The Mac Observer needs to check its facts before posting articles.

Close Name:LaurieF -   TMO Forum Mod Posts: 3547 Joined: 15 Jun 2001
Subject:

Quote
lazer_dewd wrote:
darkhawk,

You're wrong. The Applecare program for iPod only bumps the warranty up to 2 years. Not 3 as you stated.


Well - it's down to interpretation: it's three years out from the purchase date. Applecare is really two years, one year from the purchase date.

When the iPods first came out, it was only three months worldwide. In New Zealand, consumer law dictated that three months was invalid and must be twelve months instead.

I doubt that the New Zealand requirement made a blind bit of difference to Apple, but it wasn't long before the initial warranty period was stretched out to match the rest of the Apple product line of twelve months.

Close Name:Guest
Subject: AppleCare Protection Plan for iPod

AppleCare Protection Plan for iPod


Key Features
Comprehensive service and support
Extends telephone support from 90 days to up to two years
Extends hardware coverage from one year to up to two years
Provides expert support for both Mac and Windows users

I would have link to it directly but it's to the online store so it would just die.

Close Name:Guest
Subject: iPod and AppleCare

To summarize a correction to the original article and responding posts: the iPod, like all Apple products, comes with a 1-year limited warranty that covers the iPod, plus included accessories and software. The iPod also comes with 90 days of complimentary technical support (via phone, e-mail, etc.) that covers one incident. The AppleCare Protection Plan for the iPod extends the hardware coverage and phone support to two years from the date of purchase, with no limits on the number of incidents covered by tech support. This information covers purchases in the USA; I can't comment on Apple's policies elsewhere.

Close Name:Guest
Subject:

Applecare on computers provides a total of three years warranty coverage from the date of purchase. Applecarre on iPods provides a total of 2 years of coverage from the date of purchase. On Macs is an additional 2 years. On iPods it's an additional 1 year.

Close Name:oldmrmac Posts: 16 Joined: 01 Oct 2001
Subject: iPod warranty

There is no interpretation about it. Apple's warranty on the iPod is one year, with 90 days free phone support. AppleCare extends that by one more year, for a total of two years. AppleCare for the Mac computers extends it by an additional two years, for a total of three. This does not apply to the iPod.
http://www.apple.com/ipod/specs.html

A former Apple employee.

Close Name:Guest
Subject: QUESTION QUESTION!

i kinda accidently cracked my apple ear buds and i was wondering if i could use that apple one year warranty to get it fixed.. if you have any info about this please email me!!

Ps. I want to make sure if i could or not, because i dont want to mail them my ear buds and not have it mailed back. =P

Email: Lisal95132@yahoo.com
THanks!

-LiSA

Close Name:Guest
Subject: hey

darkhawk you are wrong it is applecare does bump it up 2 3 years do your hw i have an ipod and i have the 3 yr warranty

Close Name:Guest
Subject: warranty

can you check the warranty of your ipod online?

Close Name:Guest
Subject: question? help please

how can i check if my apple ipod warranty is still valid? if you can help please reply to lazy_insane@hotmail.com thank you

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