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Lack of Mac Support Limits Job Applicants At Some Companies

by , 4:40 PM EDT, October 28th, 2005

Web sites that don't adhere to open standards and thus are unusable by Mac owners are nothing new, but sometimes such non-compliance can hamper people's livelihoods. CNET reporter Ina Fried on Thursday published an article that explains how reliance on BrassRing's software by American Express and other companies leaves job seekers out in the cold because it doesn't support Mac Web browsers.

Ms. Fried noted that American Express' Web site simply tells applicants to access the online job application process on a PC, but she did relate that "some people reported being able to file an application online using Safari or Internet Explorer, while others encountered glitches." The Mac Observer attempted the process in Safari 1.3.1 on Mac OS X v10.3.9 and found that the browser shut down immediately. However, Internet Explorer 5.2.3 seemed to work fine.

Ms. Fried also spoke with BrassRing spokesman Doug Jensen, who told her that the company's software will add Mac support with the release of BrassRing Enterprise 8 in December. He said that it will be Firefox-compatible.

Sears and Target also rely on the software. Neither they nor American Express responded to request for comments from Ms. Fried.

Observer Comments

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Close Name:Jonkun227 Posts: 238 Joined: 02 Mar 2004
Subject: How funny

I just ran into this problem a day or two ago. I was applying for jobs all morning and ran into one that redirected me to brassring.com. Didn't think anything of that because I know a lot of employers outsource the online application process. But when Safari suddenly disappeared I got frustrated. I went back and tried again and the same thing happened.

How funny that I just experienced this within the last couple days and you report on it.

View Name:Guest
Subject:
Close Name:Al Swearengen Posts: 339 Joined: 10 May 2005
Subject: Does "User Agent" help?

Can you use Safari's "User Agent" feature to trick the browser detect into thinking it has found Explorer?

I hope you weren't applying for a job at a Maccentric graphic design shop

Quote
Jonkun227 wrote:
I just ran into this problem a day or two ago. I was applying for jobs all morning and ran into one that redirected me to brassring.com. Didn't think anything of that because I know a lot of employers outsource the online application process. But when Safari suddenly disappeared I got frustrated. I went back and tried again and the same thing happened.

How funny that I just experienced this within the last couple days and you report on it.

View Name:Guest
Subject:
Close Name:geoduck Posts: 1662 Joined: 30 Dec 2003
Subject: Normally I don't...

... like the idea of lawsuits but in this case I think it might be a good idea. Clueless management plus lazy web authors that don't want to be bothered to code for anything but IE have caused problems for too long. I think that it might take legal action to push these companies (both the companies that make the tools, BrassRing, MS, etc., and the companies that use these non stnadard tools) toward following web standards. That is, after all, why they are called standards. I don't think that an ADA suit would be the way to go, unless you could show that there is a preponderance of handicapped web users that use Macs over PCs. I think this might be a case where the Mac community (around 5% of web users, possibly more*) might constitute a class in and of itself.

*Nearly 5% of computers sold plus all the old units that people are still using. Seems like a safe guess to me.

View Name:Guest
Subject: Mac Support
Close Name:burreyeann Posts: 1064 Joined: 25 Feb 2005
Subject:

Quote
Guest wrote:

While I would expect support for Safari, there's several times that companies just don't care to spend the money on dev and testing for a browser that the majority of people don't use. Of course as the Safari user base grows this cost will grow more necessary.

As a work around I've usually been able to use the Mac version of Firefox to work with some of these sites.


I think you should re-read what geoduck wrote:
Quote
Clueless management plus lazy web authors that don't want to be bothered to code for anything but IE have caused problems for too long. I think that it might take legal action to push these companies (both the companies that make the tools, BrassRing, MS, etc., and the companies that use these non standard tools) toward following web standards. That is, after all, why they are called standards.


Standards are there for a reason - Microsoft takes these standards and warps them. You should not have to use another browser or trick a website into thinking that you use IE, just so you can fill out a form or view a web page.

Close Name:mahuti -   TMO Staff Posts: 363 Joined: 09 Jan 2003
Subject: IE Is the standard

If we're talking about the non-mac view of standards... IE is the standard, and all other browsers should confrom to it. Unfortunately the standards bodies aren't in charge. Microsoft is. Until they decide to implilment standards, any of the work done by web standards bodies is just more time wasting.

Close Name:geoduck Posts: 1662 Joined: 30 Dec 2003
Subject:

Quote
mahuti wrote:
IE is the standard, and all other browsers should confrom to it.


Um... No.

W3C (http://www.w3.org/) was founded over 10 years ago to set the standards of the web independent of platform or OS, or browser brand so that the web would be a universal place where everyone could exchange information. Microsoft is a member of the consortium (http://www.w3.org/Consortium/Member/List) so they should be following the rules.

Close Name:burreyeann Posts: 1064 Joined: 25 Feb 2005
Subject:

Well said geoduck :)

Close Name:Jonkun227 Posts: 238 Joined: 02 Mar 2004
Subject: Um, no

IE is not standard. The standards for HTML were around LONG before IE. (You can't create a browser to read HTML until you define HTML.)

Tim Berners-Lee defined the first form of HTML, later dubbed HTML 1.0 in 1992-1993.

Internet Explorer was originally known as Spyglass Mosaic, and was purchased and renamed by Microsoft in 1995.

Neither Spyglass Mosaic or Internet Explorer have ever even tried to follow the HTML specifications given by W3C. Instead of taking the guideline and warping it, as has been suggested, the IE development team actually created their own tags for their own use, instead of adopting the ones in the HTML specs that would allow compliance with the standard. Clearly they didn't warp the spec, they just ignored it altogether.


The problem with suing for noncompliance with standards is that there isn't a single browser known to man that perfectly follows the entire spec(s). That is for a number of reasons. The big one is that most developers report conflicts in the spec that prevent them from perfect adoption. Some developers disagree with some of the spec, but that's usually just on cosmetic issues, like how a border set to CSS style "outset" should appear.

There's also trouble with the heirarchy of technologies. If the stylesheet that a document links to disagrees with the HTML, which one wins? 99% of the time the local HTML/embedded CSS wins. But some developers feel that there are situations where the master stylesheet file should reign.


So basically, while I recognize that this is mostly just idle conjecture, you won't get anywhere with a lawsuit because you can't show that any browser is following the standard. And while most try hard, that's not enough to beat IE into the ground.

Good luck, though!


- Jon

View Name:Guest
Subject: brassring costs me money
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