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TMO Reports - Apple Gains Significant Reputation in 2005
by , 4:45 PM EST, December 6th, 2005
Apple Computer's reputation rose significantly in 2005, according to the annual Reputation Quotient ranking published by Harris Interactive of Rochester, NY. Apple climbed seven spots in this year's survey, landing as the company with the 27th best reputation in the U.S., up from #34 in 2004.
According to a report in the Wall Street Journal (subscription required), the Reputation Quotient study was developed jointly by Harris and the Reputation Institute in New York. The survey is conducted in two parts, the first of which is to ask 6,977 respondents to name the two companies they think have the best reputations. That part of the survey takes place between March and June,
During September, another 19,564 people rate the top 60 companies mentioned most often in the first part of the survey, and those ratings are used to find the "reputation quotient" for the 60 companies. The ratings themselves are based on 20 attributes intended to measure emotional appeal, financial performance, quality of products and services, social responsibility, vision and leadership, and workplace environment.
Google was the biggest gainer in the survey, debuting at #3, an unprecedented result. Microsoft fell one place to #7, Sony gained a spot to #6, and Dell fell three spots to #15.
Other tech company results:
| 2005 | 2004 | Company | RQ Score in 2005 (highest possible score=100) |
| 3 | -- | 79.52 | |
| 6 | 7 | Sony | 78.75 |
| 7 | 6 | Microsoft | 78.11 |
| 10 | 11 | Intel | 77.27 |
| 14 | 16 | Walt Disney* | 75.88 |
| 15 | 12 | Dell | 75.73 |
| 19 | 25 | IBM | 73.42 |
| 27 | 34 | Apple Computer | 70.59 |
| 30 | 32 | Best Buy | 69.74 |
| 31 | 20 | Hewlett-Packard | 69.44 |
| 42 | 46 | Gateway | 65.17 |
| 46 | 42 | Time Warner | 63.85 |
(*We included Walt Disney in the above list only as it relates Apple CEO Steve Jobs' other company, Pixar.)
You can find all 60 companies in this year's rankings at the Wall Street Journal.
Also notable
The survey results found that the tech industry as a whole enjoyed an increase in reputation, while American corporations in general were found to have worse reputations. The WSJ noted that 71% of respondents rated American businesses' reputation as "not good" or "terrible," compared with 68% in 2004.
We also noted a quote in the Journal from Tamara Maimon, a university administrator in Novato, Calif. as being telling, if not a wake up call: "Corporate America continues to demonstrate a tremendous amount of greed, dishonesty, incompetence and a general lack of humanity that I believe is contributing to dissolving values and the work ethic in America. Many young people that I come into contact with don't believe they have to work hard to make a lot of money; they believe they just have to make the right connection or BS or bully their way to the top."
Observer Comments
OK let me get this straight. Sony (rootkit) is #6, and Microsoft (convicted of being an abusive monopoly) is #7. I'm thinking the authors of the WSJ article need to define Reputation. The companies high on the list have a good reputation for making money but there doesn't seem to be any connection between their rankings and ethical behavior.
Actually, you nailed this one... seems like profits is the rule and ethics is no longer considered a component of 'reputable' companies.
Quotegeoduck wrote:
OK let me get this straight. Sony (rootkit) is #6, and Microsoft (convicted of being an abusive monopoly) is #7. I'm thinking the authors of the WSJ article need to define Reputation. The companies high on the list have a good reputation for making money but there doesn't seem to be any connection between their rankings and ethical behavior.
This WSJ article isn't about the best innovators, it's about who's the company with the highest market cap or that my father invested $ in and looked up to and makes the most money. From this article you can see the disconnect between the money grubers (WSJ)who want to maintain/increase their portfolios and the people and companies really driving innovation and deserving credit for it. It wouldn't surprise me if ten years from now Microsoft makes an "ePOD," MP3 music player, and these same old fools hail it as the biggest thing since sliced bread- they better since they have their retirement riding on it. Don't laugh. It would be Windows 95 all over
Is "the American on the street" really this dumb ?
M$ moving from #6 (!?!?) to #7 (?!?!) …
This reflects September's ratings (pre-rootkit for Sony) … They now must have moved UP to #1 or 2, then …
Is Enron on the list too ? How about Halliburton ? According to the others, they should also enjoy a nice position.
The first part of the survey asks for two companies with the best reputation AND two companies with the worst. So, there are really two components to the survey: selection of companies who have a very visible reputation, and then ranking as to what their reputations actually are. This is why (I'm guessing), Halliburton and Enron are both on the full final list (at the bottom).
Mrs. Maimon is tagging Corp. America with the fault of why there is a "dissolving values and the work ethic in America".
Wrong.
"...a tremendous amount of greed, dishonesty, incompetence and a general lack of humanity" is a direct result of the absence of a solid faith [in our nation today] upon which this nation was founded upon.
Where did the 3 'branches of government' come from? Christian Scripture
What were the then-definitions of "Providence" and "Creator"? The Chrisitian God and/or Christ.
I'm not seeking to get religious on anyone here. How does all this relate to Apple's reputation?
Well, they have a fruit with a bit in it <grin>. (just kidding, sheesh!)
Guest wrote "Where did the 3 'branches of government' come from? Christian Scripture"
Eh? As an outsider, I thought the US prided itself on being a secular state founded on 18th century Enlightenment rationalism. Of course, nowadays its perhaps moving towards being a fundamentalist theocratic state, but that sounds oversimplified in an Orwellian manner.
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