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OSx86 Project Web Site Calls For MacBook Pro Protest Day

OSx86 Project Web Site Calls For MacBook Pro Protest Day

by , 2:50 PM EDT, May 3rd, 2006

Since the laptop began shipping in February, some MacBook Pro owners have complained about excessive heat as well as a whining sound that emanates when the computer is idle. The OSx86 Project Web site, declaring that "something needs to be done," has called for a protest day on May 20. They want all MacBook Pro owners who have experienced those problems to flood Apple's support line with phone calls.

The site complains that Apple isn't taking the issues seriously and has said that the excessive heat and noise are within the computer's specs, so they feel that a protest like this one will focus attention on the problem. The site said: "This is nothing malicious and we do it with the most admirable of reasons - telling Apple we love their characteristically high quality and won't settle for less. Since we pay for the ability to call technical support when have an issue, we should use it."

When reporting the plans for the protest, DailyTech said that some MacBook Pro owners have discovered the cause of the excessive heat: too much thermal grease applied to the CPU, GPU and northbridge, which keeps heat from dissipating. Reporter Tuan Nguyen said that users who cleaned off the extra gunk found that their laptops ran cooler than before. Such an operation will void the user's warranty, however, as OSx86 Project pointed out.

Observer Comments

Show: Subjects Only | Full Comments
Close Name:Guest
Subject:

A better method of not voiding the warranty is to call and complain to AppleCare. AppleCare has a branch known as customer relations that takes all feedback seriously. Keep a case number open until your situation is resolved. Just call once a week.

Close Name:Guest
Subject: I Posted the Reason!!!

All,
I posted a (the) reason for the whining noise on a Mac board. The noise you hear is from the speed-step technology built into the Intel chips. Basically, the voltage and frequency of the chips are scaled back when they're not being used. This causes the electrical noise you've been hearing. Think of it like a dimmer switch on a household light. If you listen closely, you'll hear a noise from them as well.

The problem gets worse with more power-saving technologies. Several network chips make the same noise, and there is no resolution for them at all. At least with the CPU's (on non-MacOS OSs) you can usually disable the powersaving features of the CPU and other devices to make the noise go away.

Close Name:mike3k Posts: 61 Joined: 31 Dec 2001
Subject: Whining

I'm sitting in front of my MBP now and the only whining I hear is these people whining about the sound. My MBP (serial number W8610xxxxx) makes even less noise than my old first generation 1.5 GHz PowerBook 15". It does get very hot, though.

Close Name:Guest
Subject: Maybe a little malicious

Quote
"This is nothing malicious and we do it with the most admirable of reasons - telling Apple we love their characteristically high quality and won't settle for less. Since we pay for the ability to call technical support when have an issue, we should use it."


So what's going to happen on that day when there are hundreds of other non-MacBook protestors trying to get their critical problems fixed that day. Is it enough to tell them that "sorry you lost hours of your time today, and didn't get the service you needed, but we had to make a point."

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