Either there's a problem with the link to the Apple Support Web Site or they don't have the page up yet.

I think the page is
https://support.apple.com/ibook_powerbook/batteryexchange/index.html

geoduck,

thanks.
I just completed my replacment request.

,dave

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geoduck wrote:
I think the page is
https://support.apple.com/ibook_powerbook/batteryexchange/index.html

It looks like the URL Apple initially provided isn't working yet. Thanks for tracking down one that works.

Jeff

Aww, mines not on the list. There was I thinking I'd get a new one.

The site must be busy, the page will not open, but you can get to other support pages.

This recall is several weeks old, and was announced well before the recent spate of Dell battery fires. I saw this story appear on CNN, looks like someone is trying to spew some FUD. The CNN reporter even asked their stock market reporter if Apple's stock went down, she said that despite this "bad news," it was UP. Sheesh.

The old news was MacBook (Pro) batteries being recalled. This one is new.

Jimothy is correct: This is a *new* story. The old one concerned MacBook Pro batteries.

According to this link (https://depot.info.apple.com/batteryexchange/index.html?lang=en)the numbers you have are all wrong, Macworld.com has the wrong numbers too. My battery is included in your list but not theirs - the numbers begin 3X not 3K

Looks like the BBC have the story wrong in terms of the date ranges.

While there was a previous battery exchange for iBook G4 and Powerbook G4, Apple today increased the date/serial number ranges. Originally, it was only for batteries manufactured between October 2004 and May 2005.

It took a while to get through, but I finally got to the web page and checked my battery serial numbers. None of them are in the range.

After Dell recalled its batteries Sony publicly reported the affected batteries were specific to Dell's design and software were contributing factors.

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Guest wrote:
According to this link (https://depot.info.apple.com/batteryexchange/index.html?lang=en)the numbers you have are all wrong, Macworld.com has the wrong numbers too. My battery is included in your list but not theirs - the numbers begin 3X not 3K

You know, if the serial numbsers reported in this article match the ones on Apple's site (the one linked to the main support page), then there is a possibility that they just may be correct.

BTW, my battery is on the recall list.

Be aware that even if you have the correct battery serial number (all 12 digits) the webpage may tell you your serial number is invalid. You'll have to call Apple support and have them enter the info for you. Insist they offer you a replacement battery. They may suggest that your not eligible if all 12 digits do not match. Only the first five digits are important in order to qualify!

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Guest wrote:
Be aware that even if you have the correct battery serial number (all 12 digits) the webpage may tell you your serial number is invalid. You'll have to call Apple support and have them enter the info for you. Insist they offer you a replacement battery. They may suggest that your not eligible if all 12 digits do not match. Only the first five digits are important in order to qualify!

The web page failed for me, too, but the Apple rep was very nice. The serial number went right through. I did have to call 6 times--the system was so busy that, after "Please wait," it gave me a busy signal, then disconnected. Once I connected, I waited over 40 minutes to talk to someone. They REALLY need to fix the web page!

Fortunately, I have a NuPower battery that I can use in my 12-inch PB G4. It has a bit more capacity than the Apple battery and costs $14 less. I just hope that it doesn't get recalled, as well.

My serial # was rejected a couple of times, but after I'd left the computer for a couple of hours, when I tried again it went through fine.

My battery's on the list, but it's always been great. Even after a year, it still gives me 4.5 hours of battery life. I'm worried that the new one they send me won't last as long. Any thoughts? Do you think they'd let me send back the new one if I don't like it?

I think the last set of serial numbers for iBook G4 should be 6C519 through 6C552 as can be seen from the apple website.

Is the above serial # range list correct? This list, and the one on the USGov website match, but do NOT match the ranges provided at the actual Apple website.

Any ideas?

Although I've never had problems with either of my PowerBook G4 batteries (I always buy an extra) both are in the replacement range. The web site was responsive late last night.

For those that are interested in their battery capacity over time, be sure to check out the spiffy XBattery utility. It shows all sorts of battery info, including the maximum capacity, which will decrease over time.