...by delivering Intel compatibility as if it were a major upgrade, not the maintenance release it so plainly is (the fourth such since the release of DW 3). The $49 "upgrade fee" is not a acknowledgment of their existing customers but a slap at them.

Alsoft is a one-trick pony: Disk Warrior is their product, and they need it to bring in money to stay in business. That they would gouge their market segment for cash, and offer so little in return, risks alienating the people they're milking; perhaps with competition limited to the embarrassing Tech Tool, they feel like we're fair game.

This trick may work this once, but customer loyalty is a valuable thing, and easy to lose; Alsoft may place a premium soon on the customers they now treat as commodities.

This isn't just an "Intel compatibility" update. If you read through the added features they have added a ton of functionality that will make getting data and rebuilding drives a lot easier. Complaining that the $49 upgrade fee doesn't make a lot of sense since it is a full featured update. Going between 2 and 3 was the same price as well. So calling it price gouging just for the ability to work on Intel is short sighted and un-educated at best.

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Pashtun Wally wrote:
...by delivering Intel compatibility as if it were a major upgrade, not the maintenance release it so plainly is (the fourth such since the release of DW 3). The $49 "upgrade fee" is not a acknowledgment of their existing customers but a slap at them.

Alsoft is a one-trick pony: Disk Warrior is their product, and they need it to bring in money to stay in business. That they would gouge their market segment for cash, and offer so little in return, risks alienating the people they're milking; perhaps with competition limited to the embarrassing Tech Tool, they feel like we're fair game.

This trick may work this once, but customer loyalty is a valuable thing, and easy to lose; Alsoft may place a premium soon on the customers they now treat as commodities.

One trick pony? False. They sell Master Juggler for Font Management.

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Pashtun Wally wrote:
Disk Warrior is their product, and they need it to bring in money to stay in business.

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Pashtun Wally wrote:
Offer so little in return

DW has saved my butt several times too. I was waiting for the universal version of DW to come out before I considered buying a new Mac. Now I'll have to do some serious thinking.

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Pashtun Wally the Troll wrote:
The $49 “upgrade fee” is not a acknowledgment of their existing customers but a slap at them.

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Troll Pashtun Wally wrote:
Alsoft is a one-trick pony: Disk Warrior is their product

I read this story this morning at 7:34 AM. At 7:36 AM, my order was completed for my upgrade. It is money WELL SPENT.

in the past, OS9 and maybe pre TTP 4.5, I would have said use DW vs. TTP, but Alsoft has been very arrogant with their very, very late release of DW4 for Intel. TTP 4.5 for Intel came out quite a while ago. Also, the lack of download to upgrade to DW 4 for registered users is a pain in the A$$. I had a problem and used TTP 4.5.2 to fix some very serious overlapped files and extents issues, thst I used to think only DW could handle. I don't know if I will be spending the $60 U.S. w/ delivery to get a product that does only a fraction of what TTP 4.5.2 does. Like I said I found Alsoft very arrogant about their UB re-write and had been asking them for many months about it with the stanadard reply of "real soon now" - what really pissed me off is that if you purchase the FULL DW4 you can download it, but NOT the upgrade for registered users - translation -> if you're a customer - they don't care. Sorry, but I'm very pi$$sed.

Think $49 is a lot for an upgrade? How about $9 to mail it to you? Then their site says "3-4 weeks" to ship.