The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Lawsuit Claims Apple Violates Disabled Customer's Rights

Lawsuit Claims Apple Violates Disabled Customer's Rights

by , 10:55 AM EDT, August 31st, 2007

Two wheelchair-bound customers filed a lawsuit against Apple Inc. claiming the company's San Francisco retail store is not properly accessible to wheelchairs. The case filed on behalf of Nicole Brown-Booker and Jana Overbo charges that Apple's store does not provide adequate access to the entrance, elevator, restrooms, and other parts of the building, according to InformationWeek.

Ms. Brown-Booker claimed that when she visited the San Francisco Apple Store, she couldn't reach the elevator buttons, the aisles were too narrow to move her wheelchair through, and the credit card reader at the cash register was out of her reach. The suit claimed that Ms. Overbo signed up for a Genius Bar appointment, but was unable to get the attention of employees behind the bar, and that the lower wheelchair-accessible part of the counter was being used to display a computer.

The suit also stated that items like the iPhone and MacBook Pro computers were placed too high for shoppers in wheelchairs to access.

Both are seeking an injunction requiring Apple to redesign its store to be more wheelchair accessible, and are also asking for unspecified damages for "physical, mental, and emotional injuries."

Apple has also been hit with several other iPhone-specific lawsuits recently. Two focus on the fact that the iPhone's battery is not user replaceable, and a third claims that Apple did not adequately disclose that the iPhone is bound to AT&T's cell service.

Recent Headlines - Updated September 18th

Wed,8:10 PM
Apple Releases Mavericks OS X 10.9.5 with Improvements to VPN and SMB Servers
7:57 PM
Apple Updates iTunes TOC with iOS 8 Family Sharing and App Bundle Pricing
7:08 PM
ACM 272: iPhone 6, iOS 8, and Tim Cook
5:10 PM
iOS OTA update too big? Use iTunes
3:50 PM
iOS 8 Upgrade Recommendations By Device/Model
3:15 PM
A 3D Printed Microscope for Your iPhone for Pennies
2:03 PM
Mpow’s Steambot Y Delivers Bluetooth for Older Cars
1:40 PM
PSA: Skip iCloud Drive if You Sync iCloud Data to Mac or iOS 7
1:35 PM
TMO Daily Observations: 2014-09-17
1:02 PM
Apple Releases iOS 8 for iPhone, iPad and iPod touch
11:07 AM
How To Prepare Devices For An iOS 8 Upgrade
9:29 AM
Apple Adds App-Specific Password Support to iCloud
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!