Intuit Fixes QuickBooks Auto-update Data Loss Problem
Intuit Fixes QuickBooks Auto-update Data Loss Problem
by , 12:15 PM EST, December 17th, 2007
Intuit came under fire from users on Sunday and Monday for a problem with the QuickBooks for Mac updater that was deleting user's Desktop directories. The company has fixed the problem, and is now working on a plan for recovering lost files from their customer's hard drives.
QuickBooks 2006 and 2007 for the Mac users began reporting on Sunday that the application displayed a dialog stating that a software update was available. When the update began to download, however, the user's Desktop directory and all of the files on their Desktop were deleted.
Intuit's advice for users that did lose data because of the problem with the auto-update option is to leave their Mac alone while the company decides how to proceed.
In a post on the QuickBooks forums, an Intuit employee stated "For those of you who have been affected, we are testing out options for recovering the deleted files. Our recommendation for now is to leave your Mac running (do not reboot) and do not use it further. If you continue using your computer or reboot, you may over-write the area on the disk where the deleted data is stored, preventing any recovery efforts from being effective."
Intuit is also collecting contact information for anyone that was affected by the problem. Users can email their information to Quickbooks_community_team@intuit.com.
Observer Comments
Mon Dec 17, 2007 10:10 pm Subject: Update on QuickBooks Pro for Mac
Dear QuickBooks Pro for Mac users,
We apologize for any problems that may have occurred related to today's QuickBooks Pro for Mac 2006 and 2007 product update activity. As you may know, we resolved the update issue this morning and understand some of you have been affected. We have launched the following site to share information and are committed to working with any customers affected on a one-on-one basis. As a reminder, if you think you may have been affected we request that you share your contact info with us so we can assist you right away.
http://support.quickbooks.intuit.com/support/Search.aspx?kbID=1009249&sg=SG_QuickBooksProforMac2007&mod=12-17-2007+9:34:42
Sincerely,
Ian Vacin
Offering Leader of Intuit's Mac Financial Software
Wed Dec 19, 2007 6:36 pm Subject: Re: Thank You IV
I've heard a number of people have been able to recover their lost files using SubRosaSoft.com's FileSalvage. A couple friends were affected by this issue and had good results getting it back.
http://www.subrosasoft.com/OSXSoftware/index.php?main_page=product_info&products_id=1
This is a great reason to keep up to date backup of all your systems. A data disaster a couple years back changed my mind about backups and I've kept on top of it ever since.
Comments are currently closed. Please email the author instead.
Recent Headlines - Updated November 8th
- Sat, 7:58 PM
- News - Apple TV 3.0.1 Update Fixes Missing Content Bug
- Fri, 7:45 PM
- Rumor - Taiwan Leak Shows Verizon UTMS/CDMA iPhone for Q3 2010
- 6:40 PM
- News - iPhone Moves Into RadioShack
- 6:30 PM
- News - Apple to Open Stunning Paris Apple Store in Le Louvre on Saturday
- 5:43 PM
- Free on iTunes - Dictionary, Dictionary, Dictionary, And More
- 4:09 PM
- John Martellaro's Blog - Particle Debris (week ending 11/6) Failure IS an Option
- 3:32 PM
- Games - The Latest App Store Games: Gravity Sling, RocketBird, Ground Effect, Checkers!
- 2:25 PM
- Games - Star Soccer 2010 for Mac Puts Gamers in Role of Up-and-Coming Player
- 2:15 PM
- How-To - The Mysteries of Rosetta Housekeeping
- 1:33 PM
- News - iPhone Game Developer Sued for Collecting User’s Cell Numbers
- 1:17 PM
- Games - Warhammer Online Expands Trial Play Option
- 11:19 AM
- Rumor - Apple May Be Bringing RFID to the iPhone
The Mac Observer Reader Specials
- TypeStyler For Mac OS X is Now Shipping! Download The Free Fully Functional 60 Day Tryout at www.typestyler.com
RamJet Memory: Mac Pro 8-core 8GB Kit $199.99, 4GB Kits $109.99! Sale on MacBook and MacBook Pro 8GB kits $549.99! New MacBook DDR3 2GB for $49.99. iMac and Mac mini 4GB Kits for $79.99! 1TB SATA Hard Drives for $109.99! Click here
OWC: Plug & Play Hardware RAID up to 8.0TB. High Performance, Data Redundant Solutions. FireWire 800, FireWire 400, USB2, or eSATA. Hot Swappable Bays, Data Rates over 200MB/s. Click here
If you're using a Mac, then you've gotta check out Full Tilt Poker for Mac. This Full Tilt Poker bonus code does the unthinkable, it actually rewards!For the latest Apple products use Ciao, a price comparison website, to find laptops like MacBook Air. Then find the best prices on MP3 players and use our comparison tool to evaluate mobile phones like the Apple iPhone.
Laptop Hardware Provided by TechRestore - Overnight Mac & iPod Repairs.
