The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Intuit Works to Avoid Last Year's Tax Filing Snafu

Intuit Works to Avoid Last Year's Tax Filing Snafu

by , 4:45 PM EDT, April 15th, 2008

Intuit has nearly doubled its server capacity, expanded backup systems and has taken other steps to avoid last years' tax filing snafu that left 170,000 TurboTax customers who filed near the deadline with error messages instead of a filed return, according to the Mercury News on Tuesday.

"It obviously was a painful experience for our customers, and a learning experience for us," Intuit spokeswoman Julie Miller said referring to last years problems. She said the company eventually paid almost US$10 in refunds to customers who had last minute problems.

Even so, the glitch hasn't kept customers from filing electronically. The IRS said there's been an increate of 18 percent this year of electronic filers.

As of Monday night, Intuit said electronic filings were proceeding smoothly, and there have been no major reports of problems on Tuesday.

Observer Comments

Show: Subjects Only | Full Comments
Close Name:Guest
Subject: A whole $10?

A whole $10? Is that each or split between 170,000 people?

Close Name:Guest
Subject: ok, not $10 ... should be $10 million

should dsy $10 million ... here's the paragraph from the actual article (by the way ... the above link to the article did not work for me)

Online tax services brace for crunch
By Brandon Bailey
Mercury News
Article Launched: 04/15/2008 01:34:43 AM PDT

"It obviously was a painful experience for our customers, and a learning experience for us," Intuit spokeswoman Julie Miller said of last year's problem. She said the company ended up refunding almost $10 million to customers who encountered the problem."

Close Name:jbruni Posts: 105 Joined: 14 Jul 2006
Subject: increate?

Good thing there hasn't been one.

Comment on this Article


You cannot edit your comments.   You cannot delete your comments.

Comments are currently closed. Please email the author instead.


Recent Headlines - Updated March 10th

Wed, 4:04 PM
Games - Mac Version of Fallen Earth MMO Enters Open Beta
3:56 PM
Ted Landau's User Friendly View - iPhone Internet Tethering and the iPad
3:31 PM
iPhone - Stanford Survey Finds iPhone Addicting
3:01 PM
News - Bing Takes Search Traffic Share at Yahoo’s Expense
2:02 PM
Games - OnLive to Launch Cloud Gaming Service on June 17
1:43 PM
iPad - Verizon: ‘The iPad is an Opportunity For VZW!’
12:47 PM
Games - Gas Powered Games, EA DICE Talk Mac Game Plans
11:55 AM
In-Depth Review - ifrogz Luxe EarPollution Microbud Earphones with Mic
10:37 AM
Hot Forum Topic - Syncing Android Phones with the Mac
10:09 AM
Product News - Dejal Intros Tweeps iPhone Twitter Client
9:36 AM
News - Google Maps Adds Bike Directions
8:49 AM
News - Pink Floyd Hits EMI with iTunes Royalty Lawsuit

The Mac Observer Reader Specials

  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!