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Intuit Works to Avoid Last Year's Tax Filing Snafu

Intuit Works to Avoid Last Year's Tax Filing Snafu

by , 4:45 PM EDT, April 15th, 2008

Intuit has nearly doubled its server capacity, expanded backup systems and has taken other steps to avoid last years' tax filing snafu that left 170,000 TurboTax customers who filed near the deadline with error messages instead of a filed return, according to the Mercury News on Tuesday.

"It obviously was a painful experience for our customers, and a learning experience for us," Intuit spokeswoman Julie Miller said referring to last years problems. She said the company eventually paid almost US$10 in refunds to customers who had last minute problems.

Even so, the glitch hasn't kept customers from filing electronically. The IRS said there's been an increate of 18 percent this year of electronic filers.

As of Monday night, Intuit said electronic filings were proceeding smoothly, and there have been no major reports of problems on Tuesday.

Observer Comments

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Close Name:Guest
Tue Apr 15, 2008 4:51 pm Subject: A whole $10?

A whole $10? Is that each or split between 170,000 people?


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Close Name:Guest
Tue Apr 15, 2008 5:03 pm Subject: ok, not $10 ... should be $10 million

should dsy $10 million ... here's the paragraph from the actual article (by the way ... the above link to the article did not work for me)

Online tax services brace for crunch
By Brandon Bailey
Mercury News
Article Launched: 04/15/2008 01:34:43 AM PDT

"It obviously was a painful experience for our customers, and a learning experience for us," Intuit spokeswoman Julie Miller said of last year's problem. She said the company ended up refunding almost $10 million to customers who encountered the problem."


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Close Name:jbruni Posts: 105 Joined: 14 Jul 2006
Tue Apr 15, 2008 7:36 pm Subject: increate?

Good thing there hasn't been one.


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