None of that is really a surprise. Apple has good support, people know that. It does become extremely expensive to repair Apple products without warranty coverage though. It was going to be $1,300 to fix the screen that I broke on my MacBook Pro (just bought a new laptop for that money).

desktop computer owners who contacted customer support between (January 2006 and January 2006)

Nice cherry picking of the data! Of the eight brands ranked in Consumer Reports, Apple's Laptops had the HIGHEST number of repairs. To be fair, Apple's Desktops had the least.

From January 2006 until January 2006, that's killer! I think something needs to change.

You should also note that in the latest while Apple got the best rating in Tech Support they got the worst in Laptop Repair Rate. I thought they were always near the top for this one as well, but something happened.

For those who are worried about the jan-to-jan span of the survey, relax: there is a typo in the article lead; read the small print on the survey image: the date span is between end 2006 and beginning 2008;

Apple scored high in the laptop and desktop rankings as per this story:

http://switchtoamac.com/site/apples-mac-computers-and-tech-support-score-big-in-consumer-reports-ratings.html

Since laptop sales outpace Desktop sales and Apple laptops scored the highest number of reported repairs, it only makes sense that Apple should have the best "customer support" (i.e., they get lots of practice). Also, given the high number of repairs, I wouldn't buy a MacBook without AppleCare.

I guess their hardware support is better than their iTunes support because it's basically non existant. I've tried 3 times to contact their support and never been successful on even getting a real response, none of the issues being resolved.

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Anonymous wrote:
Since laptop sales outpace Desktop sales and Apple laptops scored the highest number of reported repairs, it only makes sense that Apple should have the best "customer support" (i.e., they get lots of practice). Also, given the high number of repairs, I wouldn't buy a MacBook without AppleCare.