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Adobe Users Dealing with File Corruption after OS X 10.5.3 Update

by , 3:15 PM EDT, May 30th, 2008

Users of Adobe's Photoshop and inDesign are reporting that the Leopard 10.5.3 update causes their files to be corrupted when loaded from and then saved back to file servers. Backgrading to 10.5.2 eliminates the problem. Apple has pointed to an Adobe document that advises against saving directly to servers and recommends saving locally, then transferring to the server.

The problem is described in an Apple forum discussion where several users have lost some of their work. The problem is also being discussed in an Adobe forum.

An Apple spokesperson, Anuj Nayar has pointed to an Adobe support document that advises against re-saving work directly to servers and offers some advice for handling files. "Adobe does not support opening from or saving a file to a server, because of potential file corruption," according to Adobe document #333037.

Various users have reported workarounds, but the consensus seems to be either to backgrade to 10.5.2, or likely better, always save locally, then use trusted techniques to back up the files to a network server.

Observer Comments

Show: Subjects Only | Full Comments
Close Name:Planeten Paultje Posts: 71 Joined: 15 Apr 2004
Subject: Oh deary me....

It's been a while since I got the "We don't support networked computers" from Adobe. They still aren't it would seem, or is this just a minor glitch?

Close Name:Guest
Subject: Get a clue, Adobe

Hey- Adobe- 1998 called and they want their statement about not supporting networked-based workflows back.

[Okay, in this case, it's probably an Apple bug since it worked okay in 10.5.2, but Adobe needs to stop pulling that statement out of their a** and start supporting reasonable workflows.]

Close Name:Ilgaz Posts: 17 Joined: 18 Nov 2005
Subject: Save to network is a OS core function

Why are we blaming Adobe for OS X issue? Unless they did a huge hack (which seems unlikely), this is a OS X core issue. A program tells OS "Put file to this location" and doesn't care about the rest, it is OS'es job to do it right.
This is the second time Adobe using professionals getting hit by updates from Apple. I like to remind that Adobe pros having close relations to Adobe can easily switch to Windows versions of same programs via cross-grade.
Apple and Adobe should come with a technical explanation about this issue since it has potential to hit other programs or companies using Network storage. (large resource data?)
EDIT: A large newspaper admin friend of mine says Quark users are effected there. I suggest zipping/stuffing file before putting to network so potential of resource issue is gone.

Close Name:Intruder -   TMO Mac Specialist Posts: 3149 Joined: 07 Jul 2004
Subject: Re: Save to network is a OS core function

Quote
Ilgaz wrote:
Why are we blaming Adobe for OS X issue? Unless they did a huge hack (which seems unlikely), this is a OS X core issue. A program tells OS "Put file to this location" and doesn't care about the rest, it is OS'es job to do it right.
This is the second time Adobe using professionals getting hit by updates from Apple. I like to remind that Adobe pros having close relations to Adobe can easily switch to Windows versions of same programs via cross-grade.
Apple and Adobe should come with a technical explanation about this issue since it has potential to hit other programs or companies using Network storage. (large resource data?)
EDIT: A large newspaper admin friend of mine says Quark users are effected there. I suggest zipping/stuffing file before putting to network so potential of resource issue is gone.


Maybe because Adobe has said this a cross-platform problem and not limited to OS X?

http://kb.adobe.com/selfservice/viewContent.do?externalId=322391

Close Name:brett_x Posts: 322 Joined: 24 Jan 2006
Subject: Adobe's responsibility

Quote
Ilgaz wrote:
Why are we blaming Adobe for OS X issue? Unless they did a huge hack (which seems unlikely), this is a OS X core issue. A program tells OS "Put file to this location" and doesn't care about the rest, it is OS'es job to do it right.


You're looking past the fact that Adobe (as all Apple vendors) has the responsibility to test against the latest developer build. Apple released many seeds to developers before finalizing this build. Since Adobe "doesn't support network workflows," they probably don't have it in their regular testing regiment. So regardless of whose patch ends up fixing the problem (Adobe vs Apple), it should have been brought to light before the 10.5.3 update was released. (And who knows, maybe it was.. and they've been working on a patch all along.)

But, Adobe really has to stop using that old excuse and realize how important it is to support those workflows.

Close Name:Guest
Subject: Blame Adobe

I've been managing large graphics offices for years. Actually since before apple introduced appleshare. I've had almost every server Apple has ever sold. I have never seen a corruption issue like this and for Adobe to blow it off with this lame "networks are unstable crap" is total BS. Every network I've set up is packet tested including my home network and I've just experienced this problem. As best as I can tell after a quick look at the evidence the problem revolves around an issue with Adobe temp files and network permissions. InDesign for example saves a temp file to the directory where the original file resides. The problem crops up when during the save InDesign doesn't have permission to read the temp file because of some apparent bug in Adobe apps ability to correctly save permissions over a network. My guess is since Apple's wide use of ACL on OSX server happened about the same time these Adobe issues came up is that they are related. I've also noticed that "for me anyway" using the OS save dialog and not the default Adobe save dialog has eliminated the problem except in InDesign.

ADOBE, wright all your temp files to the LOCAL directory and fix your apps to correctly save with both standard UNIX and ACL permissions!

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