The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Adobe Users Dealing with File Corruption after OS X 10.5.3 Update

Adobe Users Dealing with File Corruption after OS X 10.5.3 Update

by , 3:15 PM EDT, May 30th, 2008

Users of Adobe's Photoshop and inDesign are reporting that the Leopard 10.5.3 update causes their files to be corrupted when loaded from and then saved back to file servers. Backgrading to 10.5.2 eliminates the problem. Apple has pointed to an Adobe document that advises against saving directly to servers and recommends saving locally, then transferring to the server.

The problem is described in an Apple forum discussion where several users have lost some of their work. The problem is also being discussed in an Adobe forum.

An Apple spokesperson, Anuj Nayar has pointed to an Adobe support document that advises against re-saving work directly to servers and offers some advice for handling files. "Adobe does not support opening from or saving a file to a server, because of potential file corruption," according to Adobe document #333037.

Various users have reported workarounds, but the consensus seems to be either to backgrade to 10.5.2, or likely better, always save locally, then use trusted techniques to back up the files to a network server.

Observer Comments

Show: Subjects Only | Full Comments
Close Name:Planeten Paultje Posts: 71 Joined: 15 Apr 2004
Subject: Oh deary me....

It's been a while since I got the "We don't support networked computers" from Adobe. They still aren't it would seem, or is this just a minor glitch?

Close Name:Guest
Subject: Get a clue, Adobe

Hey- Adobe- 1998 called and they want their statement about not supporting networked-based workflows back.

[Okay, in this case, it's probably an Apple bug since it worked okay in 10.5.2, but Adobe needs to stop pulling that statement out of their a** and start supporting reasonable workflows.]

Close Name:Ilgaz Posts: 17 Joined: 18 Nov 2005
Subject: Save to network is a OS core function

Why are we blaming Adobe for OS X issue? Unless they did a huge hack (which seems unlikely), this is a OS X core issue. A program tells OS "Put file to this location" and doesn't care about the rest, it is OS'es job to do it right.
This is the second time Adobe using professionals getting hit by updates from Apple. I like to remind that Adobe pros having close relations to Adobe can easily switch to Windows versions of same programs via cross-grade.
Apple and Adobe should come with a technical explanation about this issue since it has potential to hit other programs or companies using Network storage. (large resource data?)
EDIT: A large newspaper admin friend of mine says Quark users are effected there. I suggest zipping/stuffing file before putting to network so potential of resource issue is gone.

Close Name:Intruder -   TMO Mac Specialist Posts: 3149 Joined: 07 Jul 2004
Subject: Re: Save to network is a OS core function

Quote
Ilgaz wrote:
Why are we blaming Adobe for OS X issue? Unless they did a huge hack (which seems unlikely), this is a OS X core issue. A program tells OS "Put file to this location" and doesn't care about the rest, it is OS'es job to do it right.
This is the second time Adobe using professionals getting hit by updates from Apple. I like to remind that Adobe pros having close relations to Adobe can easily switch to Windows versions of same programs via cross-grade.
Apple and Adobe should come with a technical explanation about this issue since it has potential to hit other programs or companies using Network storage. (large resource data?)
EDIT: A large newspaper admin friend of mine says Quark users are effected there. I suggest zipping/stuffing file before putting to network so potential of resource issue is gone.


Maybe because Adobe has said this a cross-platform problem and not limited to OS X?

http://kb.adobe.com/selfservice/viewContent.do?externalId=322391

Close Name:brett_x Posts: 322 Joined: 24 Jan 2006
Subject: Adobe's responsibility

Quote
Ilgaz wrote:
Why are we blaming Adobe for OS X issue? Unless they did a huge hack (which seems unlikely), this is a OS X core issue. A program tells OS "Put file to this location" and doesn't care about the rest, it is OS'es job to do it right.


You're looking past the fact that Adobe (as all Apple vendors) has the responsibility to test against the latest developer build. Apple released many seeds to developers before finalizing this build. Since Adobe "doesn't support network workflows," they probably don't have it in their regular testing regiment. So regardless of whose patch ends up fixing the problem (Adobe vs Apple), it should have been brought to light before the 10.5.3 update was released. (And who knows, maybe it was.. and they've been working on a patch all along.)

But, Adobe really has to stop using that old excuse and realize how important it is to support those workflows.

Close Name:Guest
Subject: Blame Adobe

I've been managing large graphics offices for years. Actually since before apple introduced appleshare. I've had almost every server Apple has ever sold. I have never seen a corruption issue like this and for Adobe to blow it off with this lame "networks are unstable crap" is total BS. Every network I've set up is packet tested including my home network and I've just experienced this problem. As best as I can tell after a quick look at the evidence the problem revolves around an issue with Adobe temp files and network permissions. InDesign for example saves a temp file to the directory where the original file resides. The problem crops up when during the save InDesign doesn't have permission to read the temp file because of some apparent bug in Adobe apps ability to correctly save permissions over a network. My guess is since Apple's wide use of ACL on OSX server happened about the same time these Adobe issues came up is that they are related. I've also noticed that "for me anyway" using the OS save dialog and not the default Adobe save dialog has eliminated the problem except in InDesign.

ADOBE, wright all your temp files to the LOCAL directory and fix your apps to correctly save with both standard UNIX and ACL permissions!

Comment on this Article


You cannot edit your comments.   You cannot delete your comments.

Comments are currently closed. Please email the author instead.


Recent Headlines - Updated November 8th

Sat, 7:58 PM
News - Apple TV 3.0.1 Update Fixes Missing Content Bug
Fri, 7:45 PM
Rumor - Taiwan Leak Shows Verizon UTMS/CDMA iPhone for Q3 2010
6:40 PM
News - iPhone Moves Into RadioShack
6:30 PM
News - Apple to Open Stunning Paris Apple Store in Le Louvre on Saturday
5:43 PM
Free on iTunes - Dictionary, Dictionary, Dictionary, And More
4:09 PM
John Martellaro's Blog - Particle Debris (week ending 11/6) Failure IS an Option
3:32 PM
Games - The Latest App Store Games: Gravity Sling, RocketBird, Ground Effect, Checkers!
2:25 PM
Games - Star Soccer 2010 for Mac Puts Gamers in Role of Up-and-Coming Player
2:15 PM
How-To - The Mysteries of Rosetta Housekeeping
1:33 PM
News - iPhone Game Developer Sued for Collecting User’s Cell Numbers
1:17 PM
Games - Warhammer Online Expands Trial Play Option
11:19 AM
Rumor - Apple May Be Bringing RFID to the iPhone

The Mac Observer Reader Specials

  • TypeStyler For Mac OS X is Now Shipping! Download The Free Fully Functional 60 Day Tryout at www.typestyler.com
  • RamJet Memory: Mac Pro 8-core 8GB Kit $199.99, 4GB Kits $109.99! Sale on MacBook and MacBook Pro 8GB kits $549.99! New MacBook DDR3 2GB for $49.99. iMac and Mac mini 4GB Kits for $79.99! 1TB SATA Hard Drives for $109.99! Click here
  • OWC: Mercury On-The-Go FW800+USB2 up to 1.0TB. Bus Powered, no external power supply needed. Macworld ‘Editor’s Choice’, CNET ‘Very Good’ Starting from $99.97, 500GB $159.99. Click here
  • Poker Mac If you're using a Mac, then you've gotta check out Full Tilt Poker for Mac. This Full Tilt Poker bonus code does the unthinkable, it actually rewards!
  • For the latest Apple products use Ciao, a price comparison website, to find laptops like MacBook Air. Then find the best prices on MP3 players and use our comparison tool to evaluate mobile phones like the Apple iPhone.

  • Laptop Hardware Provided by TechRestore - Overnight Mac & iPod Repairs.
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!