I wonder if they contracted out of house for MobileMe.

If they didn't outright contract out for MobileMe, they definitely did for MobileMe Tech Support. I contacted them multiple times and the respondees, while having American sounding names, had Mumbai style manners. The reason I contacted numerous times was to elevate the tier of service, as three different times was given advice that was out and out wrong. They didn't know what they were advising, as if quoting from a triage book. They kept telling me I would get an e-mail survey from Apple Care and I threatened to inform Apple care survey that they were giving out incorrect information and instructions, and that they were not up to Apple's standards.

I'm lucky I don't rely solely on my .Mac account, now renamed MobileMe. I have a separate email account for my business and use MobileMe for most of my "Apple" related email needs, such as iTunes. But after the MobileMe disaster, I'm rethinking whether to renew my subscription.

We were supposed to get an extra month credit because of the disastrous launch, but my account still shows the original September renewal date. Now Mr. Jobs states that Apple will "press on to make it a service we are all proud of by the end of this year." If I were to wait until the end of the year for the service to work, I would have to renew for another year.

If Apple truly cared about its loyal customers, it would provide a credit for every day MobileMe is not up to "Apple Standards." If Apple truly cared about its loyal customers, I wouldn't have to renew my MobileMe account until the service is deemed something Apple can be proud of. After all, Apple messed this up!

While it wasn't critical to my business, I used and relied on .Mac features that are now gone, such as iCards and Homepages. So now Steve Jobs wants me to continue to pay for a lame service just because he says it will be up to standards by the end of the year?

Give me an opportunity to see MobileMe as it was intended before I renew. That is the right thing to do. Apple, unfortunately, doesn't often do the right thing... just the Apple thing.

Eddie Cue's "roll" in the company?

It seems to have a bit of Windows like look to it which gives rise to my suspicion that was outsourced. The logo is also not very Apple looking, almost like something for a program orientated to children. That being said if Steve Jobs said it missed the mark, why wasn't there more oversight of the project.

Quote

mjkphoto wrote:
I'm rethinking whether to renew my subscription.

Me too. I did depend on my @mac.com address for freelance work, but not may main source of income. I'm transitioning away from that for now, but it will be interesting to see how MM goes for the next few months. My sub expires in December (January if they extend it like they said they would...), so I'll be keeping a close eye on things until then. Right now, I don't expect to renew. It's hard to justify when I was without my main email account for over a week.

Seems like Apple's standards have been going a bit downhill in the last year or two, but even with that, this Mobile Me launch was certainly not up to even Apple's worst.

Quote

Guest wrote:

Quote

mjkphoto wrote:
I'm rethinking whether to renew my subscription.

Me too. I did depend on my @mac.com address for freelance work, but not may main source of income. I'm transitioning away from that for now, but it will be interesting to see how MM goes for the next few months. My sub expires in December (January if they extend it like they said they would...), so I'll be keeping a close eye on things until then. Right now, I don't expect to renew. It's hard to justify when I was without my main email account for over a week.

Seems like Apple's standards have been going a bit downhill in the last year or two, but even with that, this Mobile Me launch was certainly not up to even Apple's worst.

Me three. Syncing essentially renders the iDisk useless now, and apparently you can only use one or the other the way it is meant to be used.
I don't care much about Mail, as I never use it, but I totally get that lots of people do. I'm just really disappointed that we have to pay top dollar for this THIS?

Jobs is right and it's totally inexcusable. There should be more than miserly one month credit to win me back.

Quote

Sir Harry Flashman wrote:
The logo is also not very Apple looking, almost like something for a program orientated to children.

I couldn't agree more... or even a program meant for noobs.

http://gizmodo.com/5014728/mobileme-looks-an-awful-lot-like-windows-me

Quote

xmattingly wrote:

Quote

Sir Harry Flashman wrote:
The logo is also not very Apple looking, almost like something for a program orientated to children.

I couldn't agree more... or even a program meant for noobs.

http://gizmodo.com/5014728/mobileme-looks-an-awful-lot-like-windows-me

I also am not impressed by the logo, but I am impressed by the way "push" works with my Contacts in Address Book. Excellent!

John