An Apple Watch owner says the device overheated on his wrist and caused a painful burn, leaving visible skin damage and blisters. The incident reportedly happened in September 2025 while the user was sitting and working on a laptop. He removed the smartwatch immediately after feeling intense heat, but the injury had already formed a watch shaped burn on his wrist.
The user says the physical injury was only the start of a long and frustrating process with Apple Support. Over the following months he says he contacted multiple advisors through calls, chats, and emails while repeatedly explaining the same story, yet he never received a clear resolution or proper investigation into the device.
The account appeared on Reddit, where the user described the entire timeline and the problems he faced while trying to report the incident. The post explains that the customer spent months communicating with different Apple representatives but claims the case continued to stall without progress.
User says the watch suddenly overheated
The Reddit post describes the moment the injury happened and the condition of the burn after the device was removed.
“On 24 September 2025, in the afternoon, I was sitting and working on my laptop when I suddenly felt an extreme surge of heat on my wrist, exactly where my Apple Watch. When I took it off, there was a clear watch-shaped burn on my wrist. It had blisters, hurt a lot, and there was visible skin damage.”
— Reddit user
The user says Apple Support initially suggested that the injury might have been a skin sensitivity issue rather than a device problem. However, he insisted the burn came from the watch itself because he felt a sudden surge of heat directly from the device.
Six months of calls, messages and missed follow ups
According to the post, Apple asked the customer to run diagnostics on the watch and later suggested sending the device to Ireland so engineers could examine it. The user agreed, but the process never moved forward smoothly.
He says one advisor promised to arrange a home pickup for the watch but never followed through. Another advisor later said that Apple policy did not allow home pickup, which forced the customer to start the process again.
“I genuinely feel like I have been ignored, misled, and sent in circles by Apple Support. Calls get dropped, advisors disappear, and no one seems willing to properly investigate what happened.”
— Reddit user
The user eventually traveled to an Apple Store after an advisor scheduled an appointment, yet he claims the staff there had no record of the overheating investigation and only saw notes about possible skin sensitivity.
User now considers legal action
Nearly six months after the reported incident, the Reddit post says the case still has no resolution. The user claims he has photos of the injury, recordings of support calls, and written conversations that document the entire process.
“At this point I am honestly beyond frustrated. This has been going on for nearly six months over an incident where a device literally burned my skin. Instead of taking it seriously, I have been passed from one advisor to another and ignored for weeks at a time.”
— Reddit user
The user says he now plans to seek legal advice because he believes the issue has not been properly investigated. The Reddit discussion includes suggestions from other users about escalating the case or contacting higher level support channels.
If you have faced a similar issue with a smartwatch or wearable device overheating, share your experience in the comments.
