Is this for new products ... or are they extending the warranty on items they've already sold.

My AL-Pro RAID has already failed once. The replacement product recently began generating error warnings.

Two enclosures. Two failures. Will never buy again.

Dear Anonymous Coward (that is your name, isn't it? Register, and I'll be more polite)

Please substantiate the problems you have had with what you bought. Otherwise your opinion is worthless.

If you have have had a problem with OWC (with whom I have no relationship, I assure you) that has been unsatisfactory, please let us all know. If you're trolling, you won't reply and your post is likely to be deleted.

According to OWC, the new warranty terms are in effect for the applicable drives bought on Sep 2 or later.

-JM

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j.martellaro wrote:
According to OWC, the new warranty terms are in effect for the applicable drives bought on Sep 2 or later.

-JM

Thanks, John. I appreciate the follow up.

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LaurieF wrote:
Dear Anonymous Coward (that is your name, isn't it? Register, and I'll be more polite)

I didn't realize mods were permitted to conduct themselves in such a disrespectful manner.

FYI, sometimes it's not particularly clear if someone is logged in or not until posting the comment. Then, logging in redirects a user back to the main forum index, not the individual post.

Compound that with being on an iPhone, where you can't cut-and-paste a response that's already been typed before realizing your login has expired and you can easily see why someone would post under "guest."

Since you don't like it, maybe you should use your powers to eliminate "guest" posts.

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LaurieF wrote:
Please substantiate the problems you have had with what you bought. Otherwise your opinion is worthless.

If you have have had a problem with OWC (with whom I have no relationship, I assure you) that has been unsatisfactory, please let us all know. If you're trolling, you won't reply and your post is likely to be deleted.

I've had issues with OWC. In fact, I no longer purchase from them nor do I recommend them.

Unfortunately, my purchasing department went with their RAID solution.

The first was replaced within a month after it generated endless "-36" errors. The replacement spit out a series of those errors about a week ago.

Also unfortunately, because the product was replaced, all the data was lost. Kind of defeats the purpose of the RAID, doesn't it.

Disrespectful? I don't think so - it's the job of a moderator to moderate. There is much clogging up of these forums with trolls and spammers who make many, many posts (a large proportion hopefully that you never get to see) in a very similar style, saying that something or someone or some organisation is crap. And that's all they say. Sometimes it's quite obvious that it's trolling, sometimes it's less so. When it is obvious, the post is often effectively deleted.

Since you have now substantiated your complaint against OWC, I can well see your point. Fair enough. And you are not an anonymous coward - for that I apologise.