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Just a Thought - Tale of Two Tigers
by
- May 5th, 2005I have opinions of my own -- strong opinions -- but I don't always agree with them.
George Bush
US Republican President (1924 -)
Public opinion is as fickle as the weather, and about as predictable.
Well, maybe that's not entirely true: I can predict when it'll rain; all I have to do is wash my car, and what was a crystal blue sky an hour before becomes dark, angry, and pregnant with rain.
I can also predict what happens to those poor souls who, for whatever reason, find themselves in a legal tussle with Apple. If you are the suer then you can resign yourself to being looked upon as the 'Bad Guy', out to harm the company the Jobs built. If you are the suee, then you most likely deserve to be in the cross-hairs of Apple's legal team.
There are exceptions, of course, but you can pretty much bet the farm on what general opinion you'll get from Apple fans on either situation. If you're dealing with non-Apple fans, then bet the opposite.
For instance: When Carl Fiorentino decided he would sue Apple for what he perceived as infringing use of his 'Tiger' trademark, he got a torrent of cat calls, boos, hisses, and threats of lost business; and that's from his relatives.
Tiger Direct customers, on the other hand, were generally supportive of their legal move against Apple.
Just kidding about the relatives, but those statements are otherwise accurate: Tiger Direct has gotten so many calls concerning its litigation against Apple that Mr. Fiorentino felt compelled to post a telephone message (888-666-7900) that explains his position on the matter.
Lonny Paul, Tiger Direct's Director of eCommerce told me that, "Tiger Direct has received a number of communications from both sides of the fence. Our President, Carl Fiorentino, released a communication on Friday (4/29/2005) afternoon to address the case for inquiring minds. That release has satisfied most questions people have and provides a timeline from 1987 to current day."
I believe it is worth your time to take a listen, just to make an honest attempt at having an informed opinion.
And how did the calls pan out?
"Macintosh supporters have, in several cases repeatedly, faxed and emailed in moderate amounts regarding their displeasure," Mr. Paul said. "The Tiger Direct customer-base has been overwhelmingly in support of our actions to protect our Tiger family of brands. "
Many of you have written me to voice your opinion of the Apple vs. Tiger Direct lawsuit after my column on the subject last week. One thing is for sure; Most Apple fans don't see this lawsuit as a Tiger Direct's 'David' against Apple's Goliath; for many it's more like a Tiger Direct's leech seeking sustenance for Apple's exposed underbelly.
I'm not so sure that Tiger Direct is merely the opportunist many might think it to be.
When Apple applied to get the name 'Tiger' for one of its trademarks (78269988) back in July of 2003, Tiger Direct opposed the application. According to the government's patent and trademark site, the application from Apple for the 'Tiger' trademark is still pending.
So, it looks like the folks at Tiger Direct may not be the nefarious ne'er-do-wells that some might think, and it may be honestly and earnestly trying to protect its trademark from Apple. They are just a little company trying insure their place in this big, crazy, mixed-up existence we call reality, at least, that's the gist of Mr. Fiorentino's message, and I tend to believe him.
That, in no way, means that I think Tiger Direct should be suing Apple, and a brief look through the U.S. Patent and Trademark website will show you why.
Do a search for 'Tiger' the trademark and you'll get close to 9600 hits. I'm no legal scholar, but I don't believe I need to be to understand that the word 'Tiger' can refer to baseball teams and go-getters, big cats and big moths, types of prints and print types, and company names and names of operating systems. We are already awash with 'Tiger' monikers: Tony sells us frosted flakes, the Detroit baseball team has not won a World Series in 20 years, and Mary Jane Watson uses the term for Peter Parker, giving him the blushing hots, when she told him to, "Go get 'em..."
Tigers are everywhere, and we've managed so far to differentiate between Exxon's Tiger in the Tank, and Tiger Lip Balm, I see no reason why we can't differentiate between a seller of computers, computer hardware, and computer software, and an operating system.
Of course, the courts will decide if we truly can tell the difference or not. Still that's my opinion, whether I agree with it or not.
is a writer who currently lives in Orlando, FL. He's been a Mac fan since Atari Computers folded, but has worked with computers of nearly every type for 20 years.
You can send your comments directly to me, or you can also post your comments below.
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The Just A Thought Archives
Observer Comments
Fri May 06, 2005 1:45 pm Subject: The timing hurt TD.
Going to court the day before Tiger hit the market was rather bad timing for TD. They have know for a long time that 10.4 was going to be called Tiger and could have taken action over a year ago. Makes them look like they simply wanted the PR value.
As for their position on Google, I have a feeling that they are paying Google for a high position and they are generally in the top 2 or 3 - which is nothing to moan about. Any hot news story related to a TIger can bump them off - including their lawsuit.
I'm not a Mac Zombie and I have bought from TD in the past. In all fairness I think the average non-computer loyalist will think TD is acting rather stupid.
Fri May 06, 2005 3:32 pm Subject: In Apple's Defense
As you allude to in this story, Mac zealots are a pain in the backside - by design. I know, I am one. My rationalization for my sometimes bending over backwards to defend Apple (and BTW, I was doing it long before Mr. Jobs' return) is that they always seem to be under attack by complete idiots.
The Tiger suit is patently absurd. No court will side with Tiger Direct, regardless of when the challenge was initiated. I don't believe their timing was suspicious; I'm sure they were waiting for the reality of a shipping product to bolster their case. But no court will buy the argument that there is a confusion between a reseller of goods and a computer operating system. Tiger Direct is wasting everyone's time. If they're pissed-off about losing the top "Tiger" spot on Google, well, cry me a river. My sympathy is reserved for those are a little more deserving. This is in contrast to the Rendezvous case, where the litigants actually had a case, and Apple was wise to settle.
Fri May 06, 2005 4:38 pm Subject: If you don't like it...
Don't read it. If you are going to criticize his writing at least back it up with some reasons. Obviously, you are no literary genius, so layoff.
As for myself, I enjoy Vern's articles and think he conveys his thoughts well.
Tiger Direct just wants to ride Apple's coattails for a while and only a fool would confuse OS X Tiger, and Tiger Direct.
Fri May 06, 2005 7:14 pm Subject: Catalinus owns Tiger
As in windows, tiger is a basic term and therefore cannot be held as a specific patent. If, for some rediculous reason, you could hold the patent on tiger that patent should go to the first use of Tiger in the patent system, maybe the Detroit Tigers? Or maybe it should go to Italy since the word tiger is orginally Latin.
Furthermore, suing because of a loss in a Google ranking is groundless and dangerous, would Tiger Direct be so ready to sue 5Tigers.com (#1 in the Google rank) or tigerhaven.com (#5).
Sat May 07, 2005 9:18 am Subject: In support of Vern
QuoteGuest wrote:
Couldn't get past three paragraphs... I LOVE TMO but this guy has to go.
Gee guest, for someone who loves TMO so much, you can't even be bothered to register.
I like Vern's stories. They always a breath of fresh air that make me stop and think, which is good especially in the last few days of the shotgun blast at TMO of pro vs. con Apple/Mac/Jobs/iPod bickering that has been going on.
Keep up the good work, Vern. And Guest, if you want us to take your gripes seriously, take away the cloak of anonymity.
Sat May 07, 2005 10:07 am Subject: Tiger Direct's position on Google
Google's PageRank grades sites based on the number of links to them.
TigerDirect has an affiliate programme, paying sites a commission on purchases made through links to their sites. Unsurprisingly, this creates enormous numbers of links from credible sites, thus boosting Tiger's PageRank.
Because of this, TigerDirect still has a higher pagerank than Apple's Tiger page. Since people searching for Tiger are more likely to want Apple's than TigerDirect, you could reasonably say that this is not "correct" behaviour since people searching for Tiger Direct would probably type both words in.
Tiger is suing because they expect their PageRank to go down as more people link to Apple's Tiger site. This is probably true. However, at the time of the lawsuit, their site is actually higher in PageRank than Apple's, and so this is going to be difficult if not impossible to sell to a judge, even if we ignore the fact that Tiger is a generic word and trademark rights to it are weak as a result.
Tiger Direct should have initiated this lawsuit much earlier if they expected to win. However, it's timed perfectly if they want publicity from it, and that's what they're getting. I somehow doubt there are many TigerDirect customers who are concerned about "The Tiger Family of Marks", as TigerDirect's press guy puts it. But publicity they have, and often it does increase business.
I think they were probably right to sue for publicity's sake, but their lawsuit won't get anywhere thanks to the impossibility of protecting such a generic word outside of a tiny niche.
D
Sat May 07, 2005 7:05 pm Subject: Vern, Re : George B.
Mon May 09, 2005 3:41 pm Subject: The way it works
and that's only that - the way it works. If Tiger Direct feels it has a valid claim, let them make their case in court. But at least understand that even with little hope of any gain, they have a need to protect their trademark and name, otherwise dilution would make later claims far less likely to succeed, even if it was to be more appropriate.
Apple has done the exact same thing in the past - remember that free greeting cards site that was slammed with a C&D letter from Apple Legal?
So - even if Tiger Direct knows it will lose; even if Tiger Direct would rather not jump through this hoop - they must. If you are unhappy with it, speak to your senators and congressman.
Mon May 09, 2005 5:32 pm Subject: Re: If you don't like it...
Tue May 10, 2005 6:08 pm Subject: TD should lay off. It will pass.
After all, in 18 months, Apple will be coming out with yet another cat-named OS, and yet TD will still be named Tiger direct. Most likely, 18 months beyond that, there will be yet another iteration, or perhaps the "big cat" theme will go away entirely with OS XI. I think they should let it drop and suck it up for a a couple years, and it will fade the same way Puma and Cheetah did, and the same as Jaguar is rapidly fading away even now.
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