April 7th, 2000

[8:30 AM] Akamai Offers Mac Observer Readers Assistance with Apple's Auto-Update Feature by Staff Akamai Technologies, Apple's partner in distributing internet content, has offered Mac Observer readers help with using Apple's Software Update control panel. The auto-update feature has worked, or not worked, to varying degrees for our readers. However, if you are still having problems, Akamai can help. Larry Underhill, an Akamai customer care representative, sent us the following letter: Good Morning folks, Hi, my name is Larry Underhill and am with the Customer Care department at Akamai. It has recent come to our attention that some readers of the Mac Observer have had problems with using Apple's auto-update feature. I reference the following article: http://www.macobserver.com/news/00/april/000405/autoupdate.shtml. While reviewing the article, we did check out the follow up coverage and noted Apple's recommendation to use the 1.1.1 version of the software. While we are pleased this does not appear to be a serious issue with our content delivery, it's still possible that some folks may experience network connectivity while trying to get to our servers. To that end, I would like to offer our services in assisting members of your community that continue to report issues with downloads. If you would be kind enough to direct your members to contact us at ccare@akamai.com, we'll be happy to help in any way that we can. Thanks for you time! Larry Underhill Akamai Technologies We would like to thank Akamai in general, and Mr. Underhill in particular, for offering assistance. The Mac Observer Spin: Kudos to both Apple and Akamai for responding so swiftly to our reports on problems with this latest update. We would also like to thank the legion of Observers who have written in about their experiences with the update. Akamai - Apple