The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Creating a Troubleshooting Account On Your Mac

TMO Quick Tip - Creating a Troubleshooting Account On Your Mac

by , 7:30 AM EDT, July 26th, 2006

Sometimes things just don't work right on your Mac, and the cause of your problems isn't immediately obvious. For those situations, I recommend creating an extra user account just for troubleshooting. Here's how:

  • Launch System Preferences. You can find it by choosing Apple menu > System Preferences.
  • Click Accounts.
  • Click the plus button below the user list to add a new account.

  • Click the plus button to add a new user account to your Mac.
  • Fill in a user name, short name and password for the account.
  • Since this account is for diagnosing problems, go ahead and check Allow user to administer this computer. Now you can still perform administrator level tasks even if your primary administrator account is damaged.
  • Click the Create Account button.

Enter a user name, short name, and password when you create a new user account.

To switch from your primary user account to your troubleshooting account, choose Log Out from the Apple menu. Enter your troubleshooting account user name and password in the login pane, and then press Return to open your troubleshooting account.

You can use a troubleshooting account to see if application and system crashes occur outside of your primary user account. If so, then you most likely have a system-wide problem. If not, then the issue is hiding somewhere inside your primary account.

This is only one of many ways to use a troubleshooting account to diagnose problems on your Mac. Feel free to share your ideas in the comments for today's tip.

if you have ideas for Mac related tips that you think other TMO readers might find helpful.

Recent Headlines - Updated November 29th

Mon,12:40 PM
Three Ways to Protect your Apple Watch (and One Way Not To)
Fri,7:26 PM
$100 off iPad mini 4 for Black Friday
7:11 PM
iPad mini 2 for $199 at Walmart for Black Friday
6:18 PM
$100 and $125 off iPad Air 2 for Black Friday from Best Buy
5:23 PM
20% iTunes Cards from Best Buy Back on for Black Friday
5:15 PM
20% Off iTunes Cards from Ebay/PayPal
8:03 AM
Black Friday Blowout 15% Discount on TMO Deals
Thu,10:32 AM
Happy Thanksgiving from The Mac Observer!
Wed,7:53 PM
Awaken the Force with these Free Star Wars Apps
5:28 PM
How to Pair Bluetooth Headphones with Your Apple TV
4:40 PM
Pay What You Want for the Learn to Code Bundle
4:27 PM
ACM 334: Apple’s Mac Pro vs. The Devil’s Advocate
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!