Consumer Reports Gives Apple Tech Support Top Marks
May 4th, 2006 at 3:00 PM - News by Brad Cook
Consumer Reportsi June issue, which hits newsstands May 9, gave Appleis tech support the highest rating when it comes to assisting users with problems. The magazine surveyed over 20,000 of its subscribers and found that 76% of the time, Apple successfully solved issues posed by desktop and laptop users.
Lenovo, which now owns IBMis computer business, came in second with a 64% success rate. Beyond that, however, the publicationis press release said that "most manufacturers provided dismal free tech support," with Compaq among the worst at 38%.
Consumer Reports also said that 15% of users with problems said they donit even bother to make a call because of poor experiences in the past, and 90% of that group had success solving their problem by paying a third party to handle it.
The Mac Observer will provide more details when the June issue comes out.
Thanks to Macworld UK for the heads-up.
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