Lawsuit Claims Apple Violates Disabled Customer’s Rights

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Two wheelchair-bound customers filed a lawsuit against Apple Inc. claiming the companyis San Francisco retail store is not properly accessible to wheelchairs. The case filed on behalf of Nicole Brown-Booker and Jana Overbo charges that Appleis store does not provide adequate access to the entrance, elevator, restrooms, and other parts of the building, according to InformationWeek.

Ms. Brown-Booker claimed that when she visited the San Francisco Apple Store, she couldnit reach the elevator buttons, the aisles were too narrow to move her wheelchair through, and the credit card reader at the cash register was out of her reach. The suit claimed that Ms. Overbo signed up for a Genius Bar appointment, but was unable to get the attention of employees behind the bar, and that the lower wheelchair-accessible part of the counter was being used to display a computer.

The suit also stated that items like the iPhone and MacBook Pro computers were placed too high for shoppers in wheelchairs to access.

Both are seeking an injunction requiring Apple to redesign its store to be more wheelchair accessible, and are also asking for unspecified damages for "physical, mental, and emotional injuries."

Apple has also been hit with several other iPhone-specific lawsuits recently. Two focus on the fact that the iPhoneis battery is not user replaceable, and a third claims that Apple did not adequately disclose that the iPhone is bound to AT&Tis;cell service.

Jeff Gamet

Jeff Gamet

Jeff is the Mac Observer's Managing Editor, and co-host of the Apple Context Machine podcast. He is the author of "The Designer's Guide to Mac OS X" from Peachpit Press, and writes for several design-related publications. Jeff has presented at events such as Macworld Expo, the RSA Conference, and the Mac Computer Expo. In all his spare time, he also co-hosts the We Have Communicators podcast, and makes guest appearances on several other podcasts, too. Jeff dreams in HD.

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