LiveTime Software is now shipping version 3.0 of LiveTime Support Desk and LiveTime Help Desk. The two apps are designed for Web based customer services. The latest releases feature new capabilities including 3rd party asset linking and active directory/LDAP wizards. According to LiveTime Software:
LiveTime Software, a leading developer of J2EE based software, today announced it is shipping LiveTime Support Desk 3.0 and LiveTime Help Desk 3.0. These two applications represent the first release from LiveTime that differentiates these two core business functions and delivers products specifically tailored for each market segment.
A significant addition in this release is the inclusion of core Web Services infrastructure, ensuring easy and seamless integration with third party applications. Customers can now link to 3rd party asset inventory and auto discovery tools like InControl, raise new problem tickets and authenticate against LDAP and Active Directory servers all via the LiveTime Web Services Gateway.
You can find more information about the LiveTime Support Desk and LiveTime Help Desk 3.0 releases at the LiveTime Software Web site. Pricing information available by contacting the LiveTime Software sales team.