LiveTime Software has released an update for LiveTime, bringing it to version 2.5. LiveTime is a utility designed for Web based J2EE technical support creation. The update features a new technical dashboard and customized support and training for members of the Apple Consultants Network (ACN). According to LiveTime Software:
LiveTime Software today announced that version 2.5 of its J2EE based technical support and Helpdesk product, LiveTime Support will ship this month.
This version includes a new dashboard for technicians, which provides instant access to key metrics about cases and performance for each user. Also today, LiveTime has strengthened its support for the OSX community, with its offer of customized support and training for members of the Apple Consultants Network (ACN).
LiveTime Support is a complete J2EE, Web-based technical support and help desk solution providing a comprehensive scalable support infrastructure for organizations.
You can find more information about the LiveTime update at the LiveTime Software Web site. Pricing information available by contacting the LiveTime Software sales team.