Apple Launches Flash Storage Replacement Program for 2012 MacBook Air

| Product News

MacBook AirApple launched a replacement program for the flash storage drives on some mid-2012 MacBook Air models. According to an Apple webpage explaining the program, the company has, "determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail."

Apple sold these systems between June of 2012 and June of 2013.

On Thursday, Apple released a firmware update to address data loss on this line of MacBook Airs, but some users were directed to the flash drive replacement program after installing the update.

According to the program's webpage, "To see if your drive may be affected, go to the Mac App Store, click on Updates and choose the MacBook Air Flash Storage Firmware Update 1.1. The firmware update will test your drive to see if it is affected. You will be directed back to this page for next steps if needed."

Users who are directed to that page are encouraged to, "not install any operating system updates or new applications," and to, "[back up] your data on a regular basis until you receive a replacement drive."

To get the replacement drive, users can go to the Genius Bar in your local Apple Store, go to an Apple Authorized Service Provider, or contact Apple's tech support.

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Comments

Wayne Sander

Had our 2012 MacBook Air fail two days ago.  We made an appointment with the closest “Genius Bar” and drove 100+ miles to Las Vegas so they could look at it.  They had never heard of this replacement program and wanted to charge us over $450 dollars to replace the drive because the computer is out of warranty.  Worst experience ever!  We left totally frustrated and got a few miles down the road heading home when they called us on our cell phone and said “oops, I just checked and there is a known problem please come back.”  Everyone, please print this article and take it with you when your drive fails because they may not take your word for it.

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