Apple Redesigns its Support Pages with a Fresh Look

| News

Apple has completely redesigned its support pages to be more friendly, colorful, easier to navigate and better organized.

Image Credit: Apple

Previously, while Apple's support pages were fairly easy to read and navigate, they did tend to be somewhat text intensive at the outset.

With the new redesign, it's a lot easier to start with a product, then drill down, visually until the desired area is found in the sidebars: manuals, downloads (if applicable), tech specs, user forums, recent updates or notices and, finally, tips. How to contact support is also made more obvious.

Only after you've drilled down to an area that looks promising are the conventional support documents listed and made available for viewing. One might surmise that the method used to select and order the initially displayed documents has something to do with frequency tracking in the old presentation. A "Load More Results" button at the bottom expands the list to broaden the coverage.

Of course, it's still possible search for a document number or key word, and links to the Apple store are provided.

All in all, this is a welcome refresh of a very important part of Apple's website.

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Comments

brettdog

Unless I am overlooking it, but I would like to be able to search a particular support forum only. Searches seem to be community wide.

bdog

Bregalad

I have always had great difficulty finding what I’m looking for at support.apple.com. I’d cut them some slack because I’m a 20+ year Mac power user so if I’m looking for help the topic is likely obscure, but there’s this third party search engine that always finds the right Apple Support page right away: Google.

While the most helpful article is usually the first or second Apple Support link in a Google search, the article is often completely missing from the list of results at support.apple.com. Yes there were times when I was stubborn enough to look through 150 Apple search results, but I realized that a visit to the “Don’t get caught doing something too evil” empire was a far better use of my time.

I sincerely hope that Apple has not just put a fresh coat of paint on their support site, but actually done a proper renovation on the search algorithm and index terms.

TreehuggerDoug

I concur with previous poster about sucky Apple support website search results. I’m unwilling, however, to cut them any slack on big long lists of lame search results. When I’ve made the effort to think of - and entered - the most specific terms for my issue (e.g. “10.9 iMac external Firewire drive hang”) I resent getting passed a list of useless, irrelevant results - for other hardware and/or software products, different versions of the OS, etc. Sucky support search is unacceptable. (:-(

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