The Mac Observer

Apple Apologizes for 27” iMac Delays, “Working Hard to Fulfill Orders”

TMO Talk (3)

Apple has issued an apology for delays in customer orders for its new 27" iMac. The company has been seeing high demand for the model and order times pushed back, even as there have been increasing reports of issues with the computer's screen appearing on Mac sites and Apple's support forum.

"We are working hard to fulfill orders as quickly as possible," an Apple spokesperson told The Wall Street Journal. "We apologize for any inconvenience or delay in delivery this may cause our customers."

Both 21.5" iMacs have an shipping estimate of 24 hours on the online Apple Store as of this writing, while both 27" models currently show availability of two weeks. As the most popular Mac desktop on the market and the busiest shopping season of the year, delays couldn't come at a worse time for Apple.

It's unclear if the delays relate to the complaints of screen flicker and shipping issues regarding the new Mac, though some online media outlets have connected the two. Complaints began appearing soon after the models were introduced of a screen flicker on Apple's support forum, with one post having 1,265 responses and more than 193,000 views, both of which are high on Apple's forum.

More recently, customer reports of broken or shattered screens have been reported, with one blog dedicated to this issue having been started. The Apple iMac (Fall 2009) Issues blog is collecting data relating to the issue after the site's founder received an iMac with a shattered screen out of the box.

Post A Comment or Log-in. Need an account? Register here.

3 Observer Comments

Dear Bill,
Thanks for the hammer you got me for Christmas, it is already paying dividends.

Warmest Regards,
S.B.

@txaggie90 - Somehow I just can’t see S.B. singing “If I had a hammer”. What would he be protesting? That Windows 7 isn’t officially supported on the iMac yet?

(Pass the hammer Steve.)

Did they not make enough or are that many people actually buying it?

Post A Comment or Log-in. Need an account? Register here.
 

Recent Headlines - Updated May 26th

Sat, 10:00 AM
MacOS KenDensed - MacOS KenDensed: Apple’s Patent Lawsuit & Antitrust Shuffle
Fri, 5:58 PM
News - Sotheby’s to Auction Steve Jobs Atari Memo (Photo Gallery)
5:42 PM
Free on iTunes - 3 Free iOS Apps for News Hounds
3:00 PM
Rumor - Nest Thermostat Reportedly Coming to Apple Retail Stores
2:40 PM
Particle Debris - The TV Industry’s Dreadful Little Secret
2:33 PM
News - Mobile Devices Account for 20% of Web Traffic in US, Canada
12:49 PM
News - Apple Now Offering “Free App of the Week” for iOS
12:21 PM
News - Tim Cook Declines $75 Million Dividend Payout
11:25 AM
News - Absinthe 2.0 Provides Untethered Jailbreak for iOS 5.1.1
11:09 AM
Quick Look Review - F18 Carrier Landing (iOS) is a Boatload of Fun
10:51 AM
TMO Appearances - Jeff Gamet talks Cool Apps & Accessories on Not Another Mac Podcast
10:12 AM
Hot Forum Topic - Forum Poll: Which is Your Favorite Photo Sharing Service?
 

The Mac Observer Reader Specials

  • Macsales Add 2nd Hard Drive or SSD to Mac mini, MacBook or MacBook Pro. 1TB of Hard Drive or SSD Capacity from $64.99! Video Guides Make it easy - OWC DataDoubler - Macsales.com
  • Mac RAM Upgrades: MacBook Pro 16GB kits $475, 8GB Kits for $119.99! iMac 16GB RAM Kits (4x 4GB) for $229.99! Mac Pro Memory 32GB Kit for $399.99, 64GB Kit for $889.99! Mac Hard Drives 2TB Seagate SATA II for $249.99! Click Here!
  • Macpokeronline.com If you're using a Mac, then you've gotta check out PokerOnAMac.com. Online casinos and poker rooms are literally giving away cash and the casino sites at Poker on a Mac do the unthinkable, they actually reward! Join today, the download is free!
  •  Looking to find online casinos for mac? We can help you find the best real money casino sites where you can play your favorite casino games including blackjack and slots.

Apple Stock Quote (AAPL)

Loading...

Hot Topics

TMO Express

Join the TMO Express Daily Newsletter to get the latest Mac headlines in your e-mail every weekday. Find out more!

Top Deals From DealBrothers.com

Recent Features

Support The Mac Observer

We noticed you may be running AdBlock on your computer. It takes real money to run this site and to deliver the news, tips, and opinions you love to read.

If you wish to block the ads that pay for the creation of our content, we ask that you instead support TMO Directly, either with a $5 monthly recurring contribution, or a one-time donation of any amount of your choice. Thanks!

Subscribe with Paypal Donate with Paypal