Apple Changes Policy on iPod Water Damage

| Rumor

Apple has changed its policy for handling water damage to iPods. Boy Genius Report published an internal Apple document that specifies the change. According to that document, employees dealing with broken iPods that indicate exposure to moisture must examine the device for other damage, rather than directly ruling the issue a result of exposure to liquid.

iPods come equipped with Liquid Contact Indicators (LCIs) that are in the headphone jack. If that indicator is exposed to moisture, it activates, and an Apple technician examining the device would be alerted that it had been thus exposed. Generally speaking, exposure to liquid is a user issue, and these rulings affected warranty claims and other repairs.

Under the change, “if the LCI inside the headphone jack has been damaged, the iPod must be inspected for additional signs of liquid damage.”

There’s no indication in the document as to why Apple has made this adjustment in policy has been made.


iPod nano

iPod nano

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7 Comments Leave Your Own

MacKeeper_fan_Mod

May be I don’t understand something but why do they equip their iPhones with expansive indicators if they can just make them waterproof?

Bryan Chaffin

Two things:

1.) Who said they were expensive?

2.) The headphone jack must, by definition, be a hole that leads into the device. As with any barrier, its weakest point is the door, and I should think that the headphone jack is going to be that weakest point on most devices.

At least with today’s technology. I don’t think the world is ready for iPhones and iPods to be Bluetooth-only.

spudgeek

This is good news. Apple refused to address a pixel problem with my iPhone-2 last year because the moisture indicator showed exposure. My phone was never exposed to any liquid but I do occasionally use the iPod App when taking a shower or bath so I can only assume that steam was the cause of the moisture exposure, and I’m pretty confident that it did not cause the pixel problem.
BTW, I believe there are two indicators: one near the headphone jack and one near the dock port.

Lee Dronick

believe there are two indicators: one near the headphone jack and one near the dock port.


See this Apple Support Document

trrll

It wouldn’t surprise me if the headphone jack indicator is too sensitive, being tripped by normal moisture exposure such as being caught in a rainstorm, which does not constitute abuse and likely would not cause actual damage.

spudgeek

See this Apple Support Document

Thanks Sir H… nice to know I’m right once in a while smile

Lee Dronick

It wouldn?t surprise me if the headphone jack indicator is too sensitive, being tripped by normal moisture exposure such as being caught in a rainstorm, which does not constitute abuse and likely would not cause actual damage.

My iPhone once fell in a container of water, well a toilet and thank God it was clean water. I pulled it out quickly, shook the water off it and then put in my wife’s hearing aid dehydrator. The dehydrator also has an ultraviolet light sanitizer. Anyway the iPhone seems no worse for the wear and it has been about a year since that happened.

I accidentally put my 3rd generation iPod Shuffle, the tie clip design, through a clothes washing machine and dryer. It will boot up if connected to a charger, but it doesn’t hold a charge, I probably trashed the battery.

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