Apple Investigating 2012 iPad Wi-Fi Issues

| Product News

A persistent issue plaguing 2012 Wi-Fi iPad owners is now being investigated by Apple, according to internal documentation obtained by 9to5Mac Wednesday.

Apple's Internal iPad Capture Procedures

Internal Apple document obtained by 9to5Mac.

Owners of the newest Wi-Fi-only iPad have reported numerous connectivity issues since the product’s launch, including the inability to see wireless networks, frequent connection drops, and slow upload and download speeds.

Interesting examples of the issue as identified by 9to5Mac include: 

I am in a hotel with my laptop and new ipad3. The laptop wifi reception is as strong as it gets, but the iPad only registers a weak signal. Anyone else having similar problems? Any suggestions?

It has absolutely nothing to do with routers. I am right next to my wife, to whom I gave my iPad 1: she has full bars and I have 1-2. FYI: on Speedtest near the router I get over 10 mb downloads; 20 feet away I get .2 mb downloads. That’s ridiculous.

Same problem; same issue.  Mine with University’s wifi or my home wifi (Airport Express).  Original iPad maintains a strong connection right next to new iPad, which doesn’t.

The internal documentation, available to retail and AppleCare support staff, instructs employees to flag certain product returns for further investigation by Apple, including iPads exhibiting “Intermittent connectivity, slow Wi-Fi speeds, and Wi-Fi networks not seen.” 

Thus far it appears that Wi-Fi-only models are affected; 4G iPads are not reporting similar Wi-Fi connectivity issues.

For those users suffering from Wi-Fi issues but unable to immediately return the device to Apple, OSXDaily offers a potential solution:

  • Open Settings and tap on “General”
  • Tap “Network” and tap “Wi-Fi”
  • Tap the blue arrow next to the wireless router you are connected to
  • At the next screen, tap “Forget this Network”
  • Go back to Wi-Fi and rejoin the network you just forgot

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1 Comments

Sarah

The wifi range issue on the new iPad (3) is a real pain. I was really annoyed when I tried my new toy and this happened to me.  So I ended up spending a lot of time doing research, looking for a solution to this issue. I found a lot of blogs with articles mentioning the “Forget This Network” reset solution, but it didn’t improve my wifi range at all.  Right when I lost all hope, I came across WIRED magazine and found a review of Pong Research cases, After seeing the great feedback on their products, I bought one and it finally solve the new iPad 3 poor wifi range . The back cover has a built-in antenna in between its layers, which redirects and boosts the signals and range, allowing me to getting connected from much further away.

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