Apple Offering iPhone 4 Owners Free Cases for Antenna Fix

| News

Apple CEO Steve Jobs announced during a press conference on Friday that the company is offering iPhone 4 owners free cases to address signal strength bar dropping issues. The free case giveaway was a move to address customer concerns over lost bars when holding their iPhone so the lower left corner of the device is covered.

Since Apple can’t produce its own Bumper cases fast enough, according to Mr. Jobs, so users will be able to go to the Apple Web site and choose from several case options. The case will be mailed free of charge.

Customers that already purchased an Apple Bumper case will be eligible for a full refund.

The free case offer will be open to all iPhone 4 users that buy their phone through September 30, 2010. Customers will be able to choose a case starting next week.

Mr. Jobs also urged iPhone 4 owners to install the iOS 4.0.1 update to address the inaccurate signal strength indicator issue. The free update was released on Thursday and is available via Apple’s iTunes application.

[Thanks to Macworld and SlashGear for the press conference information.]

Comments

jbruni

Your mouseover ads are really annoying. The word “offer” was underscored as if a link. My first impression that this article linked to a page on Apple’s web site detailing the iPhone case offer. But, no, just more spam.

partner

Ah yeah, it’s called intelliTxt or Kontera I think. It really is an awful visual distraction that adds no value for readers.

Keep complaining, people, and perhaps TMO will get rid of them!!

Or you can just use noscript on firefox. >.>

webjprgm

So what if you already bought a non-apple case? Nothing?

daemon

I think for 90% of Apple iPhone 4 owners the free bumpers will be enough.

I question whether it will be enough for the rest of us.

skipaq

If it isn’t enough for some, they can get their money back. There should be no question for anyone.

BurmaYank

Ah yeah, it?s called intelliTxt or Kontera I think. It really is an awful visual distraction that adds no value for readers.

Keep complaining, people, and perhaps TMO will get rid of them!!

Or you can just use on firefox. >.>

AMEN!  TMO’s IntelliTxt/Kontera spam is often horrible!

I sure wish we could have a Safari extension like “noscript”!

Thank you, Jeff for removing the pop-up link from the word, “offer” in response to jbruni’s complaint, but how about having a TMO Forum discussion on this.

Nemo

Apple isn’t offering the free Bumpers as fix, because according to Jobs/Apple, there is no defect to fix.  The data on dropped calls, extremely small percentage of customers’ complaints and returns, and the data comparing attenuation of reception on other smartphones prove it and directly refutes Consumer Reports’s conclusion to the contrary that the iPhone 4 has a defect.  There is simply normal attenuation of reception, when human skin is in close proximity to the gap.  The Bumper is for those customers who are find that normal attenuation intolerable.

As for the gap, according to Jobs/Apple, the iPhone 4’s problem is that the spot where you can touch it to cause attenuation of reception is obvious, while that spot is no so obvious on the iPhon 4’s peers and immediate predecessor, the iPhone 3Gs.  But all cell phones have that spot or spots, and if you touch it or them, your reception will be attenuated, and if you’re in an area of low signal strength, you may drop a call or data will fail to transmit.  But that problem is common and not unique to the iPhone 4.

jfbiii

There is a safari extension, but it causes crashes.

@webprgm: You get a free bumper, too, but no refund on a 3rd party case.

Bosco (Brad Hutchings)

The subtext of the press conference was Apple’s War on the Press. This press conference probably doesn’t make this issue go away. He called the NYT liars today and Bloomberg liars yesterday. That’s like putting a pair of Jacks and a pair of 5s on the table and reaching to collect the pot. I suspect either Bloomberg or the NYT has a 3 of a kind tucked away.

BurmaYank

The subtext of the press conference was Apple?s War on the Press… He called the NYT liars today and Bloomberg liars yesterday. That?s like putting a pair of Jacks and a pair of 5s on the table and reaching to collect the pot. I suspect either Bloomberg or the NYT has a 3 of a kind tucked away.

If they did have some treys tucked away, I suspect Apple would likewise have a third Jack or 5 tucked away. 

I also suspect what Steve called the Bloomberg article (“Q4”) was quite accurate.

Bosco (Brad Hutchings)

@BurmaYank… Fine, we know who likes Apple here and who doesn’t. But do you think Apple can win a War on the Press? Jobs was nothing less than a first class d*ck (and that doesn’t rhyme with clock) answering Josh from Engadget’s question. Does that do anything but damage the brand?

mhikl

Hope this hoopla puts an end to this boooooooooring story. Had I been Steve, I should have gone on stage with a big role of duck tape. Make a fashion statement.

Now back to big oil spills, cantankerous jehadi nuts, mother rapers, father rapers, fats, sugars, Atkins, reckless, wayward rehab ing?nues, Behar and King. All the other fun trivia of Everyman. Anything but antennas.

BurmaYank

@BurmaYank? Fine, we know who likes Apple here and who doesn?t. But do you think Apple can win a War on the Press? Jobs was nothing less than a first class d*ck (and that doesn?t rhyme with clock) answering Josh from Engadget?s question. Does that do anything but damage the brand?

Yeah, I agree their somewhat arrogant/tacky reference about calling first & not knocking down the door would be offensive to Engadget’s & Gizmodo’s reporters & their colleagues.

But Apple can never win ZDNet’s feud against Apple, regardless of what Apple tries and despite the fairhandness of some there like Jason O’Grady & David Morgenstern.  ZDNet knows its bread is buttered with Applebashing.

Nemo

Jobs’ hand is a Royal Flush.  Knowing that he and his engineer, Rubin, will be asked the same questions again under oath, Jobs categorically said that Rubin never told him that the iPhone 4 had a defect in its antennas and that the NYT’s story about a software fix, other than the one that Apple had already announced, is false.  That settles the matter for me.  Mr. Jobs just took all of Bloomberg and the NYT’s chips.

jbruni

mother rapers, father rapers

...eight-by-ten colour glossy photographs with circles and arrows and a paragraph on the back of each one explaining what each one was…

daemon

Molly Wood of cnet.com points out that at the begining of the news conference Steve Jobs admitted that he knew about this problem very early on but that he thought it would not be a problem. And then he turned around in the Q&A portion to say that the Bloomberg report that said he knew about this problem but chose to ship any ways was pure fiction.

Can you say “conflicting statements?”

Lee Dronick

Am I correct that the free case is good for existing iPhone 4 owners and those who buy one through 30 September? If so could that be an indication that a modified iPhone 4 is in the works?

Nemo

No, but I can say specious conflict.  Mr. Jobs was referring to two entirely different things.  In the first, he was speaking to his engineers describing that this new design presented certain risks.  In the second, he was responding to the statement that his head of RF engineering told him that the iPhone 4 had a defect in the design of its antennas that hindered reception.  His answer to the first was yes; his answer to the second was a categorical no.

Rim Jobs

You can’t polish a turd but you can put a bumper on it!

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