The Mac Observer

Apple Replacing Defective Time Capsule Units

TMO Talk (10)

Apple has begun repairing or replacing some Time Capsule units that shut down unexpectedly or fail to turn on. The Units manufactured between February and June 2008 are potentially eligible for the program.

“Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up. Some Time Capsules with serial numbers in the following range may be affected: XX807XXXXXX - XX814XXXXXX,” Apple states in a Knowledge Base article. “If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.”

Customers that are experiencing power issues can set up a Genius Bar appointment at their local Apple Store, contact an Apple Authorized Service Provider, or call the Apple Contact Center for help with their Time Capsule.

Apple is also working with customers that paid for Time Capsule repairs or replacement. More information is available at the Apple Support Web site.

Post A Comment or Log-in. Need an account? Register here.

6 Observer Comments

My Time Capsule 1GB original model (serial number XX809XXXXXX) failed at the end of June after 2 years and 3 months of use. I called AppleCare (it was covered with my MacBook Pro purchased at the same time). They replaced it free of charge.

Is this the main problem the Time Capsule has been suffering from? I want to buy one but have been hesitant, but if apple is fixing these things, that also means they must have solved the problem. Any comments on the wisdom of buying one?

Any comments on the wisdom of buying one?

Save yourself a couple bucks and just by the Airport Extreme and an external USB disk. It is just as zero-config as the time capsule, but doesn’t keep the hard drive inside the Airport. Those things get hot enough to cook an egg, so it’s no surprise to me that hard drives that are kept at over 100ยบ F for several years nonstop are failing wink

Also if for any reason you want to copy files quicker, or if your drive becomes corrupted, you can just plug it into any machine and fix it up. With a lower price and more features, I feel it is a win-win. As long as you can afford the extra square foot of space for a hard drive next to your router.

Thanks, and worth considering, though my thought was to avoid two boxes in my router location…. I need to buy a little dresser for it. wink

-Jon

   Actions furbies said on July 12th, 2010 at 7:31 PM (Edited: 11/09/2010 5:45 AM):

I’ve seen several Time Capsules “Die”. And couldn’t explain why.
As a result, I wouldn’t touch one with a 100 foot pole.

(I’d go with computerbandgeek’s advice)

My Time Capsule died last week and I was getting ready to take it to the Apple Store yesterday (2010.07.12) when I read this article. The tech I talked to at the Genius Bar had not heard of the replacement program and had to check with his sources. He wanted to charge me $227 plus tax for a replacement. While I was calling my wife to get me the name and location of the above article, he found the proof from home base and is going to replace my dead Time Capsule for free. He expects to have the replacement in three or four days so I’m still not backing up. This was at the Apple Store in the North Star Mall in San Antonio, TX.

Thank you, MacObserver, for the timely notice. You saved me real dollars.

Post A Comment or Log-in. Need an account? Register here.
 

Recent Headlines - Updated February 12th

Sat, 4:11 PM
MacOS KenDensed - MacOS KenDensed: iPad 3 Frenzy, Big-time Apple & Steve Jobs, G-Man
Fri, 8:10 PM
News - Apple Sues Motorola Mobility in California Over German Case
7:54 PM
Free on iTunes - OnLive Desktop: Windows & Office on Your iPad
7:43 PM
Product News - Apple Rolls Out MacBook Air Configurations for Education
6:35 PM
Just a Peek - Battle Pocket Bulge With The Hint for iPhone
6:01 PM
Rumor - Apple Reportedly Bringing MacBook Air Styling to Pro Line
4:50 PM
Particle Debris - The Hidden Gotchas of Browser Security
3:56 PM
Apple Stock Watch - Analyst: Paying a Dividend Makes Sense for Apple
2:58 PM
Deal Brothers - iMac 27-inch 2.93GHz Intel Quad-Core i7 processor:  $1,999
2:45 PM
In-Depth Review - Theodolite App for iOS is Breathtaking
12:52 PM
Apple Stock Watch - Mizuho Securities Starts Apple Coverage with $635 Target
11:35 AM
Hot Forum Topic - Forum Poll: Are You Planning on Buying a New iPad?
 

The Mac Observer Reader Specials

  • TypeStyler 11 is now in the Mac App Store!! -- Special Introductory Price of $59.95!! -- To Buy From The Mac App Store Click Here Now!! Or buy direct from Strider Software.
  • Mac RAM Upgrades: MacBook Pro 16GB kits $475, 8GB Kits for $119.99! iMac 16GB RAM Kits (4x 4GB) for $229.99! Mac Pro Memory 32GB Kit for $399.99, 64GB Kit for $889.99! Mac Hard Drives 2TB Seagate SATA II for $249.99! Click Here!
  • Poker Mac If you're using a Mac, then you've gotta check out Online Poker Mac. This mac poker and online casino mac site actually does the unthinkable, it actually rewards!

Apple Stock Quote (AAPL)

Loading...

Hot Topics

TMO Express

Join the TMO Express Daily Newsletter to get the latest Mac headlines in your e-mail every weekday. Find out more!

Top Deals From DealBrothers.com

Recent Features

Support The Mac Observer

We noticed you may be running AdBlock on your computer. It takes real money to run this site and to deliver the news, tips, and opinions you love to read.

If you wish to block the ads that pay for the creation of our content, we ask that you instead support TMO Directly, either with a $5 monthly recurring contribution, or a one-time donation of any amount of your choice. Thanks!

Subscribe with Paypal Donate with Paypal