Apple Tops Consumer Reports Customer Service Survey

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Apple earned the top spot in a recent Consumer Reports computer tech support customer service survey. Apple managed to earn the highest rating overall, and also landed to top scores in laptop and desktop computer tech support.

Consumer Reports polled over 7,000 subscribers to find out how they ranked the online support, phone wait times, and phone support staff, along with whether or not their tech issues were resolved.

Apple earned an 87 out of 100 ranking for its desktop computer support, earning the company a "Very Satisfied" rating. The company's laptop score was 86 out of 100, putting it well ahead of Lenovo's second place score of 63.

In comparison, Dell earned a desktop support score of 55, HP came in third with 53, and Acer earned a score of only 39. For laptops, Toshiba came in at 60, Dell at 56, and Acer landed again at 39.

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