Apple Tops Consumer Reports Customer Service Survey

News

Jeff Gamet

10:45 AM, Mar. 11th ET, 2010

Articles by Author Jeff Gamet on Twitter Contact Author Bio

Comments (0)

Apple earned the top spot in a recent Consumer Reports computer tech support customer service survey. Apple managed to earn the highest rating overall, and also landed to top scores in laptop and desktop computer tech support.

Consumer Reports polled over 7,000 subscribers to find out how they ranked the online support, phone wait times, and phone support staff, along with whether or not their tech issues were resolved.

Apple earned an 87 out of 100 ranking for its desktop computer support, earning the company a "Very Satisfied" rating. The company's laptop score was 86 out of 100, putting it well ahead of Lenovo's second place score of 63.

In comparison, Dell earned a desktop support score of 55, HP came in third with 53, and Acer earned a score of only 39. For laptops, Toshiba came in at 60, Dell at 56, and Acer landed again at 39.

Post A Comment or Log-in. Need an account? Register here.

Recent Headlines - Updated February 14th

Tue, 11:30 AM: Apple Stock Watch - Reminder: Apple Streaming Tim Cook Speech Today
10:39 AM: News - BYOD Trend Could Open Door to More iPhones, iPads in Workplace
9:54 AM: News - DOJ Also Approves Patent Acquisitions By Consortiums Involving Apple
9:36 AM: News - DOJ Signs Off on Google’s Motorola Acquisition
8:55 AM: Rumor - Apple Said to Be Testing Smaller iPad, 4G-Capable One
Mon, 10:30 PM: News - Apple to Live Stream Tim Cook’s Goldman Sachs Speech
8:14 PM: News - Chinese Authorities Seize Apple iPads in Trademark Dispute
6:26 PM: News - Apple Tops Harris Reputation Poll with Record Score
5:33 PM: Mac Geek Gab Podcast - MGG 381: Mac Internet Recovery, HTML on iPad, iDevice Syncing, More!
5:04 PM: Apple Stock Watch - Apple’s Stock Sets New Closing High of $502.60
1:50 PM: News - A Great 3-Minute Video Look at Macworld|iWorld 2012
12:41 PM: Deal Brothers - Mac mini 2.5GHz dual-core Intel Core i5: $699

The Mac Observer Reader Specials

TypeStyler 11 is now in the Mac App Store!! -- Special Introductory Price of $59.95!! -- To Buy From The Mac App Store Click Here Now!! Or buy direct from Strider Software.
Mac RAM Upgrades: MacBook Pro 16GB kits $475, 8GB Kits for $119.99! iMac 16GB RAM Kits (4x 4GB) for $229.99! Mac Pro Memory 32GB Kit for $399.99, 64GB Kit for $889.99! Mac Hard Drives 2TB Seagate SATA II for $249.99! Click Here!
If you're using a Mac, then you've gotta check out Online Poker Mac. This mac poker and online casino mac site actually does the unthinkable, it actually rewards!

Apple Stock Quote (AAPL)

Last trade: $---.-- $---.--
Market cap: $---.--
Discuss in our Apple Finance Board

Quotes are delayed. Currency in USD

Hot Topics

What's the buzz? These articles have TMO readers talking.

Theodolite App for iOS is Breathtaking - 13 Comments
Air Force Might Replace Manuals with 18,000 iPads - 13 Comments
Analyst: Paying a Dividend Makes Sense for Apple - 11 Comments
Simpler Apple Apps Shouldn’t be Simple-minded - 11 Comments
Canaccord: Apple Claims 80% of Q4 Mobile Handset Profits - 10 Comments
FBI Releases Steve Jobs Dossier: Driven & Deceptive - 9 Comments

TMO Express

Join the TMO Express Daily Newsletter to get the latest Mac headlines in your e-mail every weekday. Find out more!

Top Deals From DealBrothers.com

Recent Features

Get the latest installments of TMO Columns, Podcasts, & Blogs.

© The Mac Observer, Inc. -- All rights reserved. All information presented on this site is copyrighted by The Mac Observer, Inc. except where otherwise noted. No portion of this site may be copied without express written consent. Other sites are invited to link to any aspect of this site provided that all content is presented in its original form and is not placed within another frame. The Mac Observer is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple, Inc.