The Mac Observer

Apple Tops PC Reliability List

August 19th, 2009 at 4:04 PM - News by Jeff Gamet

Apple and Asus topped Rescuecom's list of most reliable computer vendors for the second quarter of 2009 in the United States on Tuesday. The company based its findings on 11,560 support calls it handled during the quarter.

According to Rescuecom, both Apple and Asus handled fewer support calls for their computers, and used higher quality components in their products. The firm also said that consumers required fewer third-party repairs on their Apple and Asus computers compared to other PC makers.

Apple's Genius Bar played a role in helping land Apple at the top of the survey. Rescuecom CEO David Millman commented that thanks to the Genius Bar, "[Apple is] offering support that many other manufacturers aren't offering."

Apple also beat out its PC competition to take the top spot in the American Customers Satisfaction Index this week. Apple scored 84 out of 100, and Dell came in second with a score of 75. The spread between Apple and Dell was called "one of the largest gaps between first and second place for any industry."

[Thanks to Macworld for the heads up.]

1 Observer Comment

Hi
I would like to know if Circuit City and Best Buy are general discounter channels for Apple Inc?

I look forward to your answer

Regards

Paola

Page 1 of 1 pages
Login. Need an account? Register here.



Auto-login on future visits

Show my name in the online users list

Forgot your password?


Commenting is not available in this section entry.
 

Recent Headlines - Updated March 17th

Wed, 7:26 PM
News - Apple Director Jerome York Hospitalized, in Critical Condition
5:20 PM
Mac Geek Gab Podcast - MGG 250: SXSW, Time Machine, Mail Tips, & Network Performance
4:54 PM
iPhone - iPhone Fails to Make a Top 20 List For a Good Reason
3:47 PM
Editorial - Six Really Good Reasons to Buy an iPad - Right Away
3:39 PM
News - Fake Steve Jobs Takes His Shtick to TV For ‘iCon’
2:35 PM
Games - Mac Game News: Civ III Complete at GameAgent, Bob Came in Pieces Arrives
2:15 PM
Editorial - How Apple Seized Mobile Advertising from the Advertising Industry
1:30 PM
Ted Landau's User Friendly Blog - Decoding Apple’s iPad Battery Replacement Program
1:16 PM
News - Analyst: iMac Will be 25% of Global Desktop PC Sales Growth in 2010
12:58 PM
News - Apple to End Sale of Protective Films for iPhones, iPods, Macs
12:29 PM
News - MacUpdate Offers Spring Software Discount Bundle
10:45 AM
News - Mobile App Market Set for Growth Spurt
 

The Mac Observer Reader Specials

Apple Stock Quote

  • AAPL: $224.12. Change: -0.33.
  • (Prices delayed up to 20 minutes.)
  • Discuss in our Apple Finance Board

Hot Topics

TMO Express

Join the TMO Express Daily Newsletter to get the latest Mac headlines in your e-mail every weekday. Find out more!

Top Deals From DealBrothers.com

Recent Features

Support The Mac Observer

We noticed you may be running AdBlock on your computer. It takes real money to run this site and to deliver the news, tips, and opinions you love to read.

If you wish to block the ads that pay for the creation of our content, we ask that you instead support TMO Directly, either with a $5 monthly recurring contribution, or a one-time donation of any amount of your choice. Thanks!

Subscribe with Paypal Donate with Paypal