Apple Tops PC Reliability List
August 19th, 2009 at 4:04 PM - News by Jeff Gamet
Apple and Asus topped Rescuecom's list of most reliable computer vendors for the second quarter of 2009 in the United States on Tuesday. The company based its findings on 11,560 support calls it handled during the quarter.
According to Rescuecom, both Apple and Asus handled fewer support calls for their computers, and used higher quality components in their products. The firm also said that consumers required fewer third-party repairs on their Apple and Asus computers compared to other PC makers.
Apple's Genius Bar played a role in helping land Apple at the top of the survey. Rescuecom CEO David Millman commented that thanks to the Genius Bar, "[Apple is] offering support that many other manufacturers aren't offering."
Apple also beat out its PC competition to take the top spot in the American Customers Satisfaction Index this week. Apple scored 84 out of 100, and Dell came in second with a score of 75. The spread between Apple and Dell was called "one of the largest gaps between first and second place for any industry."
[Thanks to Macworld for the heads up.]
1 Observer Comment
Hi
I would like to know if Circuit City and Best Buy are general discounter channels for Apple Inc?
I look forward to your answer
Regards
Paola
Recent Headlines - Updated March 17th
- Wed, 7:26 PM
- News - Apple Director Jerome York Hospitalized, in Critical Condition
- 5:20 PM
- Mac Geek Gab Podcast - MGG 250: SXSW, Time Machine, Mail Tips, & Network Performance
- 4:54 PM
- iPhone - iPhone Fails to Make a Top 20 List For a Good Reason
- 3:47 PM
- Editorial - Six Really Good Reasons to Buy an iPad - Right Away
- 3:39 PM
- News - Fake Steve Jobs Takes His Shtick to TV For ‘iCon’
- 2:35 PM
- Games - Mac Game News: Civ III Complete at GameAgent, Bob Came in Pieces Arrives
- 2:15 PM
- Editorial - How Apple Seized Mobile Advertising from the Advertising Industry
- 1:30 PM
- Ted Landau's User Friendly Blog - Decoding Apple’s iPad Battery Replacement Program
- 1:16 PM
- News - Analyst: iMac Will be 25% of Global Desktop PC Sales Growth in 2010
- 12:58 PM
- News - Apple to End Sale of Protective Films for iPhones, iPods, Macs
- 12:29 PM
- News - MacUpdate Offers Spring Software Discount Bundle
- 10:45 AM
- News - Mobile App Market Set for Growth Spurt
The Mac Observer Reader Specials
- TypeStyler For Mac OS X is Now Shipping! Download The Free Fully Functional 60 Day Tryout at www.typestyler.com
Mac Memory and Hard Drives: MacBook Pro Memory 8GB kits $349.99! iMac Memory 4GB DDR Kits for $109.99! Mac Pro Memory 4GB Kits for $135.99! Mac Hard Drives 1.5TB Seagate SATA II for $147.99! Click Here!
- CarMD Handheld Device & Mac/PC Software System saves you time and money on car maintenance and repair. Buy at www.CarMD.com! Save $10 with code TMO2.
If you're using a Mac, then you've gotta check out Full Tilt Poker for Mac. This Full Tilt Poker bonus code does the unthinkable, it actually rewards!For the latest Apple products use Ciao, a price comparison website, to find laptops like MacBook Air. Then find the best prices on MP3 players and use our comparison tool to evaluate mobile phones like the Apple iPhone.


2nd Gen. Refurbished 32GB iPod touch: $249.00 Delivered
Refurbished MacBook Air 1.6GHz Intel Core 2 Duo $1099.00 Delivered
Dell Mini 10 Netbook: $249.00 Delivered - Dell’s Day of Deals
