Cracked Carol 2010: AT&T

| Just a Thought

This year has been an interesting one for Apple. iMacs sell when other computer maker’s products languish on store shelves (except for low profit netbooks). Macbook Pros, and the not-so-bottom of the line MacBook are THE laptops to have to college, or for anything. And the iPhone and App Store have turned into phenomenons that even took Apple by surprise.

In fact, the iPhone is popular despite some of the much discussed problems AT&T has in providing and maintaining service for it’s rapidly increasing user base.

Truth is, while I do get the occasional dropped call, even with a full compliment of signal strength bars displayed, and there are times when 3G service inexplicably disappears for hours at a time, I have has relatively few problems with my cell phone service.

Of course I live in one the blue areas on AT&T’s anemic 3G coverage map (which you can no longer find on any AT&T site. You have to go to Verizon to see your AT&T 3G coverage). So, I guess I’m covered (Bad pun. Sorry)

It is for you iPhone using folks outside of AT&T’s 3G coverage that I dedicate this year’s Cracked Carol, which is simply titled “A T and T” (Sung to the tune of Jingle Bells)

A T and T, would you please
spruce up your 3G
Verizon has a grand old time
poking fun at thee

Map for that
was a slap
but it’s reality
spend money fixing up your net
and less on lawyer’s fees

We all love iPhone
but less so when we roam
dropped calls are the norm
even when we’re home

And if I surf the Net
all I do is fret
because it’s EDGE and not 3G
displayed on my handset

Soooooo A, T and T,
would you please
spruce up your 3G
Verizon has a grand old time
poking fun at thee

Map for that
was a slap
but it’s reality
spend money fixing up your net
and less on lawyer’s fees

Your new commercial’s good
explaining like it should
that what you have is fast
in some neighborhoods

But fast 3G is a hedge
if all I get is Edge
so get to work in 2010
make more 3G your pledge

Soooooo A, T and T,
would you please
spruce up your 3G
Verizon has a grand old time
poking fun at thee

Map for that
was a slap
but it’s reality
spend money fixing up your net
and less on lawyer’s fees

Happy Holidays!

Comments

B9robot

So true, I hope they are taking advantage of there free iPhone application to find the dead spots including my house and fix them really soon!!

furbies

Merry Krimble To All

furbies

joe

...has anyone ever thought to question the iphone itself…ive been a bb user and my bold 9000 and my new 9700 blackberrieshave never suffered drop calls or slow data speeds…it must be disappointing to be a mac head!

Vern Seward

...has anyone ever thought to question the iphone itself?ive been a bb user and my bold 9000 and my new 9700 blackberrieshave never suffered drop calls or slow data speeds?it must be disappointing to be a mac head!

Before my iPhone I had a Razr. I never used it for data, but dropped calls were normal. There was a problem with early Razr’s and a firmware update fixed it, but the dropped called never went away.

I know BB and HTC users who complain of slow data speeds and dropped calls, so I don’t believe it’s exclusive to the iPhone. iPhone users tend to be a more vocal group because they expect things to work. I’ve seen BB users wait, and wait for screen updates. I can get to the Internet faster than BB users can on the same network. I’ve done it many times and it is noticeably faster access on the iPhone. When it works.

Also, I would question whether you’ve NEVER suffered dropped calls or slow data speeds. Everyone experiences it at one time or another if they use their devices.

I suppose if you are use to something being bad then you’d never really know what good is.

Vern Seward

doogie

Luckily, I seem to be the exception.  AT&T has added 3G this fall in the Fox Cities in Wisconsin.  I did have a dropped call once, and on the same day that another local iPhone user described himself as being in, “iPhone hell.”  Maybe it’s just being away from the dense concentrations of NY and SFO.  (Resetting network settings on the iPhone seems to help some users.)

In any case, I hope that the series of sharp Verizon ads light a fire under AT&T and gets them to try and turn the tables in the network quality race.

Conversely, I hope that this doesn’t become such a distraction that people stop pressuring Apple to fix the app review process?the real downside of the iPhone.

rjackb

I have never had any problems whatsoever anywhere in Florida (including both the agricultural interior or the Southwest Florida barrier islands) with AT&T (or Cingular, as it was briefly known) with dropped calls from either my iPhone or my previous RAZR. I live in the greater Orlando area.

Vern Seward

I have never had any problems whatsoever anywhere in Florida (including both the agricultural interior or the Southwest Florida barrier islands) with AT&T (or Cingular, as it was briefly known) with dropped calls from either my iPhone or my previous RAZR. I live in the greater Orlando area.

Then count yourself as one of the lucky ones. My Razr was a decent phone, much better than the freebie phone I had before, but I did get dropped calls. I’d say 10% of the calls got dropped with the Razr. I get about that, maybe a tad less, with the iPhone. With the iPhone, however, it tells you that the call dropped (“call failed” error message) whereas with the Razr I don’t think it gave a message.

Further, there are times when service gets inexplicably bad, not just for me but everyone on my area. This happened again week before last (can’t remember the exact day) and it was the worst “brown out” so far.

What happens is that you may or may not get bars, but 3G disappears and only Edge is available, and even Edge won’t connect you to the Net. This last one the bars varied from none to 3 during the brown out when I normally have 4 to 5 bars, so any call I tried to make during that time was crappy or never connected.

It cleared up at noon that same day and in fact has been somewhat better since. I’ve only had 2 dropped calls and always have 3G now.

I also had SMS strangeness where I could not text some people while I could others. I called AT&T and got 2 level support who reset something in my phone’s profile and now SMS works. The SMS thing might have gone bad the same time the Brown Out occurred, but I can’t be sure.

I was not the only affected by that Brown out, BTW, friends and co-workers on AT&T with iPhones and other phones had problems as well, and it cleared up at the same time.

I believe AT&T is working on fixing their infrastructure, which is a good thing.

So, if you’ve never had a problem then you are indeed lucky.

Vern Seward

wab95

ive been a bb user and my bold 9000 and my new 9700 blackberrieshave never suffered drop calls or slow data speeds

...No, only network shutdowns - twice in one week. Hey, how ‘bout those BBs?!!

Seriously, the BB is a great device. Use what you like, but lose the insults towards those who choose something else. Otherwise, Karma happens.

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