Solving Gmail Password Rejection in Mail.app

| TMO Quick Tip

A lot of you who rely on Apple Mail are familiar with the oh-so-irritating dialog box that pops up asking for your password. I’ve got some suggestions for you to help make this problem go the way of the dodo.

Most of the time, entering the correct one and checking the “Remember this password in my keychain” box is sufficient to dismiss that ugly bugger for good. Another solution that may work is deleting the entries for that e-mail account in your keychain and then re-entering the password when Mail asks for it (hopefully for the last time). 

Enter Your PasswordLook familiar? You’re not alone.

 

But what if that box just keeps on popping up over and over and OVER, even though you know you’ve entered your password correctly? If you’re using a Gmail account, it’s possible that Google’s mail servers have flagged your account as suspicious and you need to reset your CAPTCHA. This can happen if, for example, you have several devices checking for e-mail all at the same time or if you have one device that is set to check too often.

To prove you’re human to the Google gods, go to the unlock CAPTCHA page and fill out the form. If you’re a Google Apps user, you have the same option, but your link is https://www.google.com/a/yourdomain.com/UnlockCaptcha (obviously, you’ll want to replace “yourdomain.com” with, well, your actual domain).

I hope that helps, and that you’re able to banish this particular Mail bane.

 

Comments

sebas

I still wonder what would be the equivalent solution for Hotmail…

Mike Weasner

I have Mail configured to check for new mail every 5 minutes.  That was too frequent for Qwest email and the password dialog box appeared several times a day.  I ended up just deleting the Qwest account from Mail. 

I have sent Feedback to Apple many times over several years requesting that the Mail application be updated to allow for each email account to have its own value for how often to check for new email.  So far, Apple has ignored the request.

paikinho

This happens randomly although somewhat infrequently on 5 of my GMX mail accounts. I don’t think it has a captcha box when I do it thru the web browser though.

Lancashire-Witch

I suspect this is an Apple ploy to get users of Mail to delete email accounts of competitors.  Only my MobileMe account is trouble-free.
As always, I could be wrong.

Dave Hamilton

I suspect this is an Apple ploy to get users of Mail to delete email accounts of competitors.? Only my MobileMe account is trouble-free.
As always, I could be wrong.

Unless Apple controls the way Google runs security on the Gmail servers, this isn’t the case.

This is simply a result of the way Google’s security works. If they feel like there *might* be an automated bot checking into your email, they simply flag your account for a captcha reset. Problem is that, unless you dig deep, Mail can’t actually tell you this error. It just knows your password was rejected and tells you so, hence the reason we published the tip. wink

transponder

I suspect this is an Apple ploy to get users of Mail to delete email accounts of competitors.? Only my MobileMe account is trouble-free.
As always, I could be wrong.

Then Apple is doing a poor job: I’ve got about twenty discreet mail accounts from different providers including gmail running in Apple Mail plus a MobileMe account and each and every one is working without any password trouble whatsoever - or any trouble at all for that matter.
Or, you could be wrong.

Lancashire-Witch

As I said guys, I could be wrong! grin

But I have a similar problem with an MSN account. It’s strange that the password only gets rejected when I’m using Mail on a Mac. A Hotmail user tells me they have the password problem too.

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