iCloud: Resetting Documents & Data

| TMO Quick Tip

If your iCloud documents aren’t syncing between your devices, then boy, does Apple have a long list of troubleshooting steps for you to take. But if all else fails, there’s a little-known feature of iCloud.com that’ll let you reset your documents and data, which’ll often resolve difficult syncing issues. To get started, Apple recommends that you don’t have any iCloud documents that are currently open or unsaved on any of your devices. After making sure of that, you could also make backup copies of any of your mission-critical files, just to be on the safe side. To do that, launch the app in question, and when you see the “Open” dialog box, hold down Option and drag your important files out onto your Mac.

Holding down the Option key while you’re dragging will make copies of those files instead of moving them off of iCloud. You can tell that you’re copying files by the green plus sign that’ll appear on your cursor.

To be honest, this may not be a necessary step—Apple claims that files won’t be removed from iCloud during the reset, and they’re being stored locally on your Mac in your ~/Library/Mobile Documents folder anyway—but hey, I’m nothing if not über-paranoid. There should be, like, three umlauts there to indicate how hardcore I am about it.

In any case, after you’re satisfied that your important files are safe, go to iCloud.com and log in. At the upper-right of the screen, you should see your name. Click that and choose “Account Settings.”

On the pop-up that appears, select “Advanced.”

Pick “Reset Documents & Data,” and then you can click the same text on the next screen to start the process. As you can tell from my screenshot below, this reset can only be done once per day. 

Apple says that you’ll then need to restart all of your associated iCloud devices, but afterward, you should probably make an edit to one of your iCloud documents and see if the change populates everywhere. If it does, awesome! Go you for fixing your own problem! If it doesn’t, then Apple’s next suggested step is to contact iCloud support. Boo on having to do that, I say. Boo.

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Comments

Paul Goodwin

I’ve had a lot of out-of-sync issues with Reminders. Completing things on one device and having it show as completed on 3 is a hit and miss process at best. Seems like I’m turning off Reminders in iCloud and returning them to ON at least once a week, sometimes more.

I haven’t really looked close at my Pages and Numbers documents to see if they’re staying in sync.

Thanks for the tip.

Melissa Holt

Hey Paul!

You’re welcome! Thanks for reading.

I’m sure you’ve probably seen this, but if not, here’s a link to Apple’s support article on troubleshooting Reminders syncing issues. I hope that’s helpful to you.

http://support.apple.com/kb/ts4000

—Melissa

Paul Goodwin

Thanks. Funny. Sometimes that app seems to go to sleep and lose it’s brains. My Calendar and Mail syncs fine and I don’t ever have to fool with them.

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