iPad Scores Top Spot in JD Power Study Again

| News

The 2013 J.D. Power U.S. Tablet Satisfaction survey results are out, and Apple took the top spot with it's popular iPad. Apple's tablet also scored a five out of five circle rating, and this marks the second year in a row the iPad was ranked as the best tablet.

The iPad scored 836 out of 1,000 in the study, which included rankings based on performance, ease of operation, styling and design, cost, and features.

iPad tops JD Power customer satisfaction survey 2 years runningiPad tops JD Power customer satisfaction survey 2 years running

Following Apple in a close second place was Amazon's Kindle Fire with a score of 829. Samsung was third with 822 points, Asus was fourth with 818, and acer brought up last place with 784.

The study included 1,857 people who have had their tablet for less than a year, and found that sharing a tablet tended to result in overall higher scores. Tablets that were shared among four or more people earned a satisfaction score of 853, while single-user tablets earned 28 fewer points at 824.

"It is somewhat unexpected to find that although 64 percent of tablet owners were the sole decision-maker involved in their device purchase, many of them share their tablet with someone else," commented J.D. Power senior director of telecommunications services Kirk Parsons.

41 percent of the tablet sharers said they plan on buying their next tablet from the same company, while 28 percent of the single-user tablet owners had similar plans. Those numbers are interesting since the iPad currently the best selling tablet, and also topped the J.D. Powers study, yet is also designed to be a single-user device.

This was the second year J.D. Power has conducted its Tablet Satisfaction survey, and so far no other tablet manufacturer has been able to top Apple's scores.

Comments

Lee Dronick

Seeing that a number of people share their iPads perhaps we will soon see multile accounts of some sort in iOS.

ibuck

Lee Dronick wote

Perhaps we will soon see multile accounts of some sort in iOS.[\quote]

Yes, Apple needs to do this now.

Using fingerprint scans to identify each user?

ibuck

Corrected: Lee Dronick wote

Perhaps we will soon see multile accounts of some sort in iOS.

Yes, Apple needs to do this now.

Using fingerprint scans to identify each user?

Log-in to comment