Following reports that the iPhone 4 suffers from signal loss issues depending on how users hold the device, one customer emailed Apple CEO Steve Jobs looking for for an answer. Mr. Jobs replied to say there isn’t an issue, and hinted that there’s something more to come.
“There is no reception issue,” Mr. Jobs said in his email response, according to MacRumors. “Stay tuned.”
Reports of wireless signal loss began cropping up early on the iPhone 4 June 24 launch day. Based on user experiences, holding the iPhone so that the separate antenna areas near the bottom of the device are both touched at the same time can cause signal strength to degrade.
Apple acknowledged the potential issue by stating “Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone.”
The company also stated that customers experiencing reception issues should change how they hold their iPhone, or purchase a case that covers the metal edges.
Rumors began surfacing at the end of last week that a software update to address the issue is on the way, although it’s unclear how a software patch could correct what looks to be a hardware-related issue.