Samsung: Apple’s Trial Experts Are “Slavish” Fanboys

| News

The cult-like way that some Apple customers follow the company has been discussed for many years, but now Samsung claims that the same level of devotion persists in some of Apple’s trial experts testifying on the Cupertino company’s behalf. In cross motions filed last Thursday in the companies’ ongoing U.S. patent litigation, Samsung claimed that some Apple experts, due to their personal affection for the company, have a “slavish adoration” and cannot be relied upon at trial.

Samsung Apple Experts Slavish FanboysImage elements via Shutterstock.

Last Thursday’s motions were the latest steps by both companies to narrow the focus of their dispute before the trial begins this summer. Challenging claims and expert witnesses is standard practice in the preparation for a trial, however Samsung’s legal motion has drawn attention for its parallels to the company’s recent marketing campaign that labels Apple customers as blind followers.

As discussed by FOSS Patents, Samsung’s motion attacks several Apple trial experts, individuals who will testify to the technical aspects and implications of the litigation, as “[casting] aside established scientific methods and governing legal principles in favor of slavish adoration of their client and platitudes about its alleged magical and revolutionary products, issues that are of no relevance to the claims and defenses at issue.”

One Apple expert, Henry Urbach, was found by Samsung to be particularly unqualified as he is “unquestionably…a loyal devotee of Apple, its designers, its products, and its retail stores” and describes the company “in flowery terms.”

As Samsung notes, prior to being retained by Apple for its patent litigation, Mr. Urbach wrote an essay about the Apple Retail store experience entitled Gardens of Earthly Delights, which painted a, some would argue justifiably, positive picture. Perhaps more importantly, he also admitted that he has no experience in product design or marketing, limiting the scope of any opinions he may offer.

Apple took a more focused approach in its motions, arguing that Samsung’s experts were not qualified to testify on the infringement, patent validity, and damages issues at stake. Apple also moved to strike recent Samsung arguments that are either inconsistent with the Korean company’s original claims or that were allegedly not disclosed during discovery.

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Comments

Lee Dronick

Are there no Samsung fans who could counter the enthusiams of Apple’s?

Jack

@lee dronick

People who buy Samsung aren’t brainless drones who lap up every lie and propaganda that Apple puts out.

Aaron

@Jack

No they’re just brainless morons who buy cheap garbage that will not be supported once it leaves the store.

daemon

It comes down to bias. Expert witnesses are not allowed to have a bias towards any party involved in a legal case that they are giving expert testimony in, if they do, they cannot be an expert witness for that case.

Apple would be in their rights to file a similar motion against if Samsung attempted to stack their expert testimony with Samsung Fanbois….

No they?re just brainless morons who buy cheap garbage that will not be supported once it leaves the store.

That’s an unfounded declaration. Just because someone chooses a more reasonably priced product that meets their needs does not make them brainless. Further Samsung products have not been shown to be garbage, far from it, Samsung makes high quality products that many competitors use in their top of the line products, not least significantly being Apple using Samsung products to make their iPhone.

BurmaYank

“Are there no Samsung fans who could counter the enthusiams of Apple?s?”

”@lee dronick -
People who buy Samsung aren?t brainless drones who lap up every lie and propaganda that Apple puts out.”

@Lee Dronick:
There you have it; jack answered your call for a Samsung fan’s countering enthusiasm against Applefans’

(But, was jack really just pretending to be such a parody of a defensive gizmo-fanboi, to give your question a humerous response?)

Aaron

That?s an unfounded declaration. Just because someone chooses a more reasonably priced product that meets their needs does not make them brainless. Further Samsung products have not been shown to be garbage, far from it, Samsung makes high quality products that many competitors use in their top of the line products, not least significantly being Apple using Samsung products to make their iPhone.

And how many Samsung products have you owned? I’ve owned several that were poorly built. Yes, they were the lower price option but I was stupid to not do the research to realize what I was getting. My main point, however, was that they sell products without supporting them after purchase. Let the sucker, er, buyer beware. I will never buy Samsung again.

Lee Dronick

The two feature phones that I had before my iPhones, were Samsung. They were pretty good, reliable, but they were feature phones. I never used a Samsung smart phone so I can not comment on them.

But getting back to My question. Are there no Samsung fans? If not why not?

auricMatt

And how many Samsung products have you owned? I?ve owned several that were poorly built. Yes, they were the lower price option but I was stupid to not do the research to realize what I was getting. My main point, however, was that they sell products without supporting them after purchase. Let the sucker, er, buyer beware. I will never buy Samsung again.

@Aaron

You get what you pay for. If I’m unhappy with a C class Mercedes, am I going to blame them for a lower quality experience because I was too cheap to put more money down on their higher end cars?

Samsung is a high end brand that also likes to offer affordable alternatives since they want to address everyone’s needs. If you want to know what quality is, you should take a look at Samsung’s higher end products. They’re literally 2nd to none.

I don’t have a Galaxy, but I do have a Samsung TV and fridge. Amazing pieces of hardware/artwork/technology.

Lee Dronick

I don?t have a Galaxy, but I do have a Samsung TV and fridge. Amazing pieces of hardware/artwork/technology.

I have Samsung refridgerator, a twin cooling model, and am very pleased with it. It is very handy being able to seperately control the cooling side and the freezer side.

daemon

My main point, however, was that they sell products without supporting them after purchase.

I’ve heard the same said of Apple… “You’re holding it wrong.”

And how many Samsung products have you owned?

Samsung manufactured or branded? Cause Samsung makes a whole slew of products for other companies to slap their brand name on.

Aaron

Wow, guess we found the Sambois. First of all, Mercedes doesn’t make lower end products, they’re all quality, like Apple. Second, my 22in Sambung monitor with a permanent stand tilt is not quality at any end and my 2006 55in DLP “3D-Ready” TV is still not able to do 3D. They need to ask Mitsubishi what customer support is. I now own a 55in 3D LG that was very low cost ($1300) and is still of very good build quality. (It doesn’t lean to the side or require a tech to visit my house to adjust loose components). Finally, Apple does support their products, they gave free bumpers to address “You’re holding it wrong.”  I’ll still never buy any more of Sammy’s garbage.

xspace

First of all, Mercedes doesn?t make lower end products, they?re all quality

Um the C class is a lower end product. Unless you bought one for $100,000, in which case you got suckered.

Second, my 22in Sambung monitor with a permanent stand tilt is not quality at any end and my 2006 55in DLP ?3D-Ready? TV is still not able to do 3D.

You admitted to buying the lower priced options. Like someone said, that’s your responsibility. People who spent more on Samsung’s high end products are obviously happy.

Finally, Apple does support their products, they gave free bumpers to address ?You?re holding it wrong.?

I would agree Apple generally has better customer support than any other company, but Apple is also notorious for ignoring customers just to keep up their reputation that their products don’t malfunction or break.

Plus the free bumpers were ONLY FINALLY given out AFTER a long period of Apple denying the problem even existed because the outrage became so widespread.

I?ll still never buy any more of Sammy?s garbage.

Sorry to hear. Just sayin you’re missin out by not spending the appropriate amount of money.

Aaron

Do I have to completely spell it out? Apple doesn’t make a low-quality garbage line like Samsung does. Ok, maybe they do make a high-end line but I didn’t think I was buying the low-end, unsupported 55in DLP TV when I spent $2600 on it. (Thanks to my Apple stock, by the way)

xspace

Do I have to completely spell it out? Apple doesn?t make a low-quality garbage line like Samsung does. Ok, maybe they do make a high-end line but I didn?t think I was buying the low-end

Do I have to completely spell it out? Doesn’t matter if Apple doesn’t cater to the affordable end of products. That’s their business model. Samsung has theirs.

Just because you didn’t do your research and shell out more money for Samsung’s higher end products doesn’t mean it’s someone else’s fault.

Aaron

Oh, and how would I research that Samsung would not support it’s “3D-Ready” TV sometime in the future. You tell me that and I will concede my argument. Mitsubishi came out with a product to support their similar TVs.

Btw, Apple does cater to the lower end with older products but they are still high-quality, as are Mercedes.

xspace

Oh, and how would I research that Samsung would not support it?s ?3D-Ready? TV sometime in the future. You tell me that and I will concede my argument.

First, are you really asking how would you know whether a product is going to be supported or not? There’s something called the internet. Look it up.

Second, I wasn’t even arguing about support. I was talking about the difference between low and high end products, which you obviously weren’t aware of since you want $1,000 quality for a $10 price.

Mitsubishi came out with a product to support their similar TVs.

WOW they came out with ONE product with support! Just because ONE experience with one product was better than ONE experience with another product doesn’t illustrate a trend. Are you going to think Apple on the whole has horrible support because they initially refused to acknowledge and deal with the death grip issue?

I would rather use my common sense, as most other people would, and realize that most companies, Mitsubishi included, wouldn’t provide good support for ALL of their products. Unfortunately, good support is the exception rather than the rule.

Btw, Apple does cater to the lower end with older products but they are still high-quality, as are Mercedes.

First, stop flip flopping your argument each time you get refuted. It’s obvious you’re thinking on the fly rather than really understanding what you’re talking about.

Second, Apple’s lower priced options are not true low end products. They are the old versions of what used to be high end. Mercedes doesn’t sell their old S class as an affordable option. They sell the C class as their low end option.

Aaron Osborne

Every Samsung product I have ever owned has had quality and/or false advertising/support issues. I have not had such experiences with Apple products. Period.

The 2006 Samsung 55in DLP was the high-end product but never performed as advertised. When HDMI technology changed, Samsung didn’t support the older models as Mitsubishi did.  Their answer then, as now with their phones is, “Hey just buy a new one.” I will not spend another dime on such garbage. You’re the one who doesn’t understand what you’re saying.

xspace

The 2006 Samsung 55in DLP was the high-end product but never performed as advertised.

Oh, so NOW you DO have a high end product when before you said you only bought their low end model? Flip flopping again?

Every Samsung product I have ever owned has had quality and/or false advertising/support issues. I have not had such experiences with Apple products. Period.

We already discussed this about spending more for high end products. Read above.

Samsung didn?t support the older models as Mitsubishi did

We already discussed this. Read above. Go buy another Mitsubishi and see if you have the same luck.

Their answer then, as now with their phones is, ?Hey just buy a new one.?

Just like almost every other brand. It’s irrational to single out Samsung.

You?re the one who doesn?t understand what you?re saying.

Haha, ok. You think that. The track record of comments speaks for itself.

I’m not the one flip flopping and changing my answers constantly. I’m not the one shifting blame to others for my own uneducated decisions. I’m not the one making naive assumptions or dishonest complaints.

So yeah. I must be the one here not know what I’m talking about. *sarcasm*

daemon

The 2006 Samsung 55in DLP was the high-end product but never performed as advertised.

O.o

Since when did DLP qualify as “high-end”?

Here’s one of the Pro’s in favor of DLP:
DLP rear projection TVs are considerably cheaper than LCD or plasma flat-panel displays and can still offer 1080p resolution.

That’s called a value product, not a high-end product…

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