The Mac Observer

Editorial

The One Critical Success Factor for Apple’s Tablet

TMO Talk (13)

The success of the Apple iTablet (or what ever it's called) when it ships won't depend so much on the speeds and feeds, tactile feel, screen size or OS gestures. It'll depend on its economic vision for how content is delivered to the customer.

I believe that the recent ruckus between Ruppert Murdoch's News Corporation and Time Warner Cable will bear on the future of the Apple tablet. Here's a recap:

When broadcasters radiate their signals from towers, they do so with the consent of the FCC. The only revenue they receive is from ads, whether it's local ads or ads within network provided content. Historically, when those TV broadcast signals were fed into the cable networks, there was no fee charged to the cable company to carry the feed. This was in exchange for favorable placing in the channel guide. So for example, if your local NBC station is formally "channel" 9 in the radio frequency spectrum, the cable company would assign it to their own (arbitrary) cable channel 9. Satellite systems handled this a bit differently, but you get the idea.

Dedicated cable channels, like USA and SyFy, however, have a dual revenue stream. Not only do they receive revenue from their own advertisers, but they also charge cable and satellite carriers a fee for each subscriber each month. That fee is typically some fraction of a dollar.

Here's the important part.

Advertising revenue started drying up for the networks during the recession and it has been slow to rebound. Advertisers have been not only reluctant to spend, but they have been reluctant to spend money on broadcast ads that don't given them detailed return-on-investment (ROI) metrics the way advertising on the Internet does -- because, on the Internet, responses can be traced to specific IP addresses.

That disruptive technology, knowing the IP address and (indirectly) the preferences of your customer via behavioral targeting (BT), is causing the advertising industry on traditional networks to unravel.

The so-called solution by the News Corporation in its recent tussle with Time Warner Cable (TWC) was to demand as much as US$1.00 per month for each cable subscriber. That stand off just before the new year has been resolved, but the details haven't been disclosed.

This is why there have been some proposals for NBC to become a cable channel, just like, say, USA. To obtain that dual revenue stream.

Understanding all this is important because it relates to Apple's philosophy on delivering video content. Whether you buy or stream movies or TV shows in iTunes, you're paying an agreed upon fee that supports the ad-free content. You can watch your favorite TV shows in peace and quiet, and the closing credits are never blasted off the screen in favor of obnoxious promos or ads. Those who have an Apple TV or just use iTunes on a Mac or PC know what I mean. It's a whole different kind of viewing experience.

Watching video content, while on the go, on the iPhone, has merely been a warm up, a shadow of things to come. I can see a time when people carry their TV entertainment around with them instead of being glued to a TV. (Unless, in some cases, where an elaborate home theater has been set up.) Apple tablet customers will watch their favorite movies and TV shows anywhere they go, and without commercial interruptions. In fact, that habit could become the giant disintermediation that seals the fate of broadcast advertising.

For example, I'm a fan of the Denver Broncos and Dallas Cowboys. Many typical NFL games can extend to 3h45m. But I always try to record the games with my DVR, and later I can zip through a typical game in 60 minutes, sans commercials. Have you ever watched an NFL game in real time? It's almost impossible to enjoy a game when, immediately after a kickoff, they break to commercial. The commercials for food, beer, cars are mind numbing, and not of interest to may fans.

This is why its so essential for Apple to provide some leadership. As advertisers move to the Internet, to get a better handle on their prospective customers, broadcast ads are becoming an anachronism. No one really wants to watch TV ads -- just ask any DVR owner -- and it's one reason so many people are moving to the Internet: Netflix, Hulu, and iTunes to obtain their "TV" entertainment.

It's up to Apple to convince Hollywood and the Networks that both they and Apple will make more money with the iTunes model during this critical time when Apple scales up the mobile screen size from 3.5 inches to 10 inches.

I predict that, at first, Apple's tablet competitors will try to duplicate the physical look and feel of the iTablet. After all, commodity hardware is easy to come by. However, the real measure of success will be how well Apple seduces its prospective customers into a new, mobile, ad-free philosophy. The one remaining hurdle is live sports. If Apple can solve that problem in concert with the NCAA, NFL, NHL and Major League Baseball, then the iTablet will sell in the millions. Many, many millions.

If Apple can't market that crucial connection between mobile, ad-free entertainment (or better targeted and controlled ads) and the iTablet itself, then, like its competitors, it'll become just another expensive paperweight on the coffee table.

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13 Observer Comments

One advertising stream I think that IS useful is the local ad. I agree with you that most ads are annoying and pointless, but I do find that the only ads that are particular useful (in comparison) are local ads; ads for your local sports teams games, or local restaurants, or local festivals. I’m not sure how that variety of advertising fits into the move to the internet or the iWhatever.

Also, paying for content has to hit that sweet spot. At some prices I think merely fast forwarding through ads or watching ads on a free service is better than paying for a program with no ads.

I think the relationships Apple can build with traditional print media (newspapers/magazines) is just as critical as the relationships with video providers.

   Actions John Martellaro said on January 4th, 2010 at 3:57 PM (Edited: 07/29/2011 1:39 PM):

I think the ad industry is in denial. I think the networks do their best to convince advertisers that the old model can still work.  It’s a mutually shared delusion, for the sake of money and tradition, that’s ripe for upheaval.  I think the iTablet could be the vehicle that disrupts the convenient delusion for good.

Battery life, CPU speeds, storage, rumors of OLED screens just seem to pale by comparison in strategic importance.

   Actions John Martellaro said on January 4th, 2010 at 4:05 PM (Edited: 07/29/2011 1:39 PM):

I think the relationships Apple can build with traditional print media (newspapers/magazines) is just as critical as the relationships with video providers.

I agree with that completely, and have written about it.  My goal in the editorial was to focus on one element only for the sake of brevity.

Makes sense John. Thanks for responding! Nice article. Do you have a link to your article about print? Thanks.

   Actions John Martellaro said on January 4th, 2010 at 4:59 PM (Edited: 07/29/2011 1:39 PM):

Here is one:
http://www.macobserver.com/tmo/article/does_the_new_tech_make_old_school_journalism_obsolete/

I think I’ve alluded to the newspaper business in many of my Friday blogs as well: Particle Debris.

Advertisers have been not only reluctant to spend, but they have been reluctant to spend money on broadcast ads that don’t given them detailed return-on-investment (ROI) metrics the way advertising on the Internet does—because, on the Internet, responses can be traced to specific IP addresses.

Your reasoning here is the only part of your article I disagree with. It’s true that the ability to track responses is far lower with broadcast television than with the Internet, but at this point, advertisers really don’t care. Their concern is the fractured audience. Because of the Internet, fewer people are watching television at any one time, so they cannot attract the same number of people at 8 pm on a Wednesday that they could ten years ago. Further, they know that they’ll never be able to attract that number of viewers through broadcast television again. The medium is past its peak, but the networks want peak prices.

Running ads for a much more targeted audience is exactly how Apple can sell iTablet content advertising to advertisers, but the fact that this will be met with skepticism is proof that advertisers are still primarily looking at raw viewership numbers for television.

   Actions John Martellaro said on January 4th, 2010 at 5:20 PM (Edited: 07/29/2011 1:39 PM):

Matt - I recalled an Apple patent to that effect and covered that base with the final “...or better targeted and controlled ads” at the end of the article.

So sports programs won’t have ads through Apple’s online service?  Not unless you pay enough per show to offset the costs.  Without sponsors getting ad time, most sports teams couldn’t even pay their facility costs.  But there will be changes.

Add a few more facts into your examination: A) Until no games are broadcast, the games will still be held up for commercial time, which means a no-ads version from Apple would be just as slow with even more announcer babbling, generally a real annoyance to sports fans.  B) One of the recent iPhone upgrades added the ability to triangulate your location by using nearby cell-towers. C) Apple just built a major computing facility that is theoretically meant for storage on the ‘cloud’.

I think there will be ads.  Locally targeted instead of nationally targeted, inexpensive, inserted using the same blank airtime the network ads use, sold to anyone who rents the cloud-space to store and deliver them.

“disintermediation”—Now that’s a $5 word. I had to look that one up.

I think Apple is making head-way, but still has some work cut out. You can see this with the iTunes movie rental policy where you can rent HD movies via AppleTV but not directly in iTunes. I can’t imagine this is an Apple-imposed restriction, but rather the studios not trusting the existence of a HD file on an open system such as a Mac, but only on a locked-down AppleTV with HDMI encryption in place. This sort of nonsense has got to stop.

   Actions Alan A. said on January 5th, 2010 at 4:39 AM (Edited: 01/18/2010 9:41 AM):

So sports programs won’t have ads through Apple’s online service?  Not unless you pay enough per show to offset the costs.  Without sponsors getting ad time, most sports teams couldn’t even pay their facility costs.  But there will be changes.

One issue that would need to be resolved involves the heavy restrictions imposed by both the major sports organizations (NFL, MLB, etc) and major networks in the distribution of live sporting events. The major networks are definitely close with major sports, and no doubt have invested billions of dollars in securing exclusive distribution of high defintion sports programming.

I foresee this going one of two ways: there will be some serious in-fighting over digital distribution (think music industry); or the sport leagues will decide to provide more of the the programming on their own. NFL Network appears to have been aggressive over the past few years in fighting cable/satellite providers in court over how their product is distributed.

In any case, I’m not counting on the iTablet/iBook/iPod Super Mobile Touch Me playing with live sports programming anytime soon.

   Actions Photodan said on January 5th, 2010 at 9:13 AM (Edited: 05/02/2010 2:53 PM):

I can scarcely imagine what a football game with a single major sponsor would be like without commercial interruption. The planned media time-outs have been a part of pro football for so long, I wonder if the athletes could even cope with the increased pace.

Major sports events without interuption?? I hate to bring up the “s” word, but international soccer has a well-paying, no-interuption model that has been working for years. Soccer plays 2 45 minute halves with no stopping. There is plenty of advertising all over the place, plus there is direct sponsorship of teams with jearsey logos etc. It works just fine. They have been using technology to superimpose ads everywhere on the screen. Seems like a solution tailor made for a portable, location-aware device that could serve up local ads during events.

Rugby league in Australia doesn’t stop for ad breaks. The TV network either squeezes a quick ad in during a break in play, or recaps, or waits for a major break (eg half-time or setting up for a fixed play).

Televised cricket is similar.  It has natural breaks (such as at after every 6 balls, or during the hourly drinks break), but the game continues apace and it’s up to the TV network to squeeze in what ads they can.

Disrupting the paying spectators’ experience to fit in more ads serves to drive away the crowds who make the sporting experience.

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