uBreakiFix - Adventures with a Cracked iPhone

| Just a Peek

Lately I’ve become an iPhone photo taking fiend. I shoot everything. Cars, people, bugs, rabbits (on a leash!), nothing is safe from my 5mp sensor. That is as it should be. I’m a photographer and I see things that often beg to be photographed. My iPhone lets me do just that because it’s almost always available.

So, you can imagine my thought processes when, one night late last week, while viewing Venus, Jupiter, Mars, and the Moon through my telescope set up in my driveway, I figured I could use my iPhone to take a shot of the Moon through one of my lower powered oculars.

I was using Waterfield Design’s Hint at the time so I had to remove my iPhone from that protective leather pocket to use the camera. I moved the camera lens around the ocular trying to fine the sweet spot where focused light could make its way to the camera’s sensor and show me lunar craters, up close and personal, on my iPhone screen. In doing so I found that I had to refocus the telescope. Without thinking, I sat my naked iPhone on the sloped hood of my car to make the necessary adjustments. In the moonlit dark, I heard my phone start to slide.

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A few months back a store opened in East Orlando with, at least in my opinion at the time, a very bad name; uBreakiFix. Every time I passed that storefront, situated next to a Papa John’s, and read that name I rolled my eyes.

“Horrible name,” I thought. “Stupid name! Likely manned by some geek from a family with pockets deep enough to put up the cash for a fledgeling business. Parents were willing to do anything to get him off the couch and away from the Xbox. I’d have to be desperate to take my broken gadgets there.”

UbreakuBreakiFix East Orlando Store

When my iPhone hit the ground I knew instantly that the outcome of that fall would not be good. In fact, I felt the impact more than heard it. It was a sickening pang not unlike feeling a bone snap (but without the associated physical pain). I did not pick up the phone immediately. I put away my telescope first, having lost all interest in luna landscapes. I returned to pick up my phone, hoping for a bit of luck, knowing I’d get none.

UbreakMy old iPhone screen. It doesn’t look very healthy.

When I pressed the Home button the backlight revealed several lines, like a spider’s web, running across the screen. Surprisingly, the screen still worked. I could tap open apps, read mail, and tweak photos just as I had before. I could not, however, play Temple Run without the possibility of imbedding a shard of glass in my swipe-finger.

What to do?

I did what any self respecting citizen of the Internet Age would do, I searched for iPhone screen repair online. There I found videos and blogs detailing how to remove and replace my screen, and lots of sites offering overnight service to have the repairs performed by a certified tech.

I was very close to buying a DIY kit when I saw a site for none other than uBreakiFix. I took a look and found that the store in my area is part of a nationwide chain, not some geek shop like I had originally believed. I also found that they would replace my iPhone’s cracked screen for US$100, and that it was possible to do it within a few minutes of taking delivery of the phone.

That’s what I’m talking about!

I jumped in my car, cracked iPhone in hand, and drove to that little store front next to Papa John’s. Inside this particular uBreakiFix, the decore has a small phone store/doctor’s office motif with chairs for those who choose to wait for their sick gadgets to get well. As I waited to be seen I overheard the guy at the counter explain the technical details of a repair to a customer. He laid out the operation as a good doctor might to concerned loved ones, with patience and without a hint of condescension.

That guy at the counter was Josh Galindo, who took a look at my phone when it was my turn to have my gadget examined, asked me a few questions, told me the cost, then said the repair would take about 45 minutes, depending on the workload of the techs in back. He was efficient, cordial, and accommodating. He took my busted iPhone and gave me a receipt, and I left.

ubreakJosh Galindo of uBreakiFix

I returned 30 minutes later, expecting to wait out the remaining 15 minutes playing one of the two arcade console game systems they had available in the waiting area, but almost as soon as I walked in the door Josh was handing me my renewed iPhone 4. From the time I first walked in till the time I left with a new screen on my phone was less than an hour. I realize your mileage may vary, but that should give some idea how efficient and professional the guys at this specific uBreakiFix are.

(Note: I did not tell these guys who I was or that I intended to write an article about them until after I had paid for my repair so that I could be sure I didn’t get special “Press” treatment.)

ubreakMy iPhone is looking good thanks to a new screen

My iPhone is back and looking as good as new. uBreakiFix warrants their repairs for 90 days for parts and labor. I wish that were a bit longer. Other repair shops offer longer warranties, but I guess if your device wasn’t repaired properly you’d know about it well within the 3 month warranty period. So, this is a very minor complaint.

Bottom Line

Like the common cold, everyone gets Lubrica Digititis. When it strikes no gadget, regardless of protection, is safe from harm.

If you’re skilled and have steady hands, or are the adventurous sort then a do-it-yourself kit from uBreakiFix, Phone Doctors or other well known repair depots may be what you’re looking for.

If, on the other hand, you have Chronic Lubrica Digititis and would likely do more harm than good if you attempted to fix it yourself, or you can’t bare to be away from your phone for more than a few minutes at a stretch before withdrawal symptoms kick in, finding a local and reputable repair shop may be your only option. Especially if you’ve damaged your phone such that the manufacturer won’t touch it, as is the case with iPhone touch screens. (Apple can and will replace the back panel for US$30.)

Either way, it’s good to know that there’s a place nearby that can fix the gadgets we break and do so quickly and at a reasonable price. uBreakiFix appears to be such a place. Their growing list of walk-in stores, such as the one I went to, makes getting repairs a breeze.

I wish the warranty on my repair was longer, but 90 days is adequate to offer a reasonable amount of peace of mind.

I can’t speak about other repairs, or other locations, but if they are all as fast and efficient as the East Orlando store, and if you have an iPhone with a cracked screen then I have no qualms in suggesting that you Get It repaired Now* at uBreakiFix.

I never did get a photo of the moon. Bummer!

Review Item uBreakiFix iPhone 4 Screen Repair
Manufacturer uBreakiFix
List Price for iPhone screen repair

US$99.99 (other charges may apply)

Minimum Requirements

 

iPhones 4 and 4s

 

* Note: My rating system goes like this;

  • Get it Now! - Highest rating and an absolute must-have
  • Highly recommend - Minor flaws, but a great product
  • Recommend - Flawed, but still a solid product
  • So-so - Problem product that may find a niche market
  • Avoid - Why did they bother making it? A money waster.

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3 Comments

furbies

Chronic Lubrica Digititis

My stuff is more likely to suffer from:

“Quid vultus intrinsecus”    (What does it look like on the inside)


and please don’t try correcting my shoddy latin.
I used google translate to try and get something latinish…..

ScottyQ

I dropped the iphone 3GS last night and shattered the screen.  Arrived at UBREAKIFIX in Alpharetta GA at 11:20 AM this morning.  20 minutes later all fixed.  Works properly.  Very satisfied.  I could have done the work myself, but the complete turn-around time would have been a lot longer (ordering/shipping/etc).

Brian H

DO NOT TAKE YOUR DEVICE HERE!

I have a 6th Gen iPod classic which needed the headphone jack replaced (I broke a headphone connector in it). I dropped it off April 8. They said they needed to order the part which would be 3-5 business days. No problem. I’m patient and can wait.

They called on April 24 to let me know its ready for pickup. I pick up on April 25 and pay for it. I get it back to my office to test my new headphone jack only to see they did NOTHING to it. I still couldn’t plug my headphones in.

I go back to store and the manager refunds my money. He says he will try to rush order the part and get it done Friday or even Monday. I didn’t hear from anyone again.

I called on May 3rd to find out the status. The guy I spoke with says he is having trouble finding the part. He was gonna try a different part to see if it would work and he’ll call me back. I pressed him to see if they ordered the part or what the status is. He “didn’t have that information” and he “didn’t know.”

No call back. I look online and find several places that have the part in-stock and can be over night’d. I called two Mac/Repair shops in town to see how much they charge and if they have the part in stock. Yes they do.

I picked up my iPod today May 10 in the same condition I dropped it off. 32 days it took to find out they aren’t capable of repairing it. I’m taking it Denver Mac Repair. They charge the same amount, have the part in stock and promised a 1 day turnaround.

This is the probably the worst customer service I have seen in years. Do yourself and avoid this place and company at all costs. There are better options that will treat you like a valued customer and not just a revenue stream.

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