Verizon iPhone 5 Carrier Update Fixes Cellular Data Bug [Updated]

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Update [9:50 AM EDT]: Verizon has issued an official response to the data usage issue on the iPhone 5. The Loop's Jim Dalrymple has the statement:

Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.

Apple released a Carrier Settings update for the Verizon iPhone 5 on Sunday. The update, 13.1, addresses an issue experienced by some customers that routes the iPhone’s data through the cellular network even if the phone is connected to a valid Wi-Fi network.

Verizon iPhone 5 Carrier Update


To install the update, follow these steps:

  1. Unlock a Verizon iPhone 5 and navigate to Settings > General > About
  2. Wait on this menu until you see “Carrier Settings Updated”
  3. Press OK
  4. Hold the Sleep/Wake button until you see “slide to power off”
  5. Slide the button to power off the iPhone
  6. Once the power off sequence is complete, hold the Sleep/Wake button again to restart the phone

Once the phone has rebooted, navigate to Settings > General > About and scroll down until you see “Carrier.” The update has completed successfully if you see “Verizon 13.1.”

Verizon iPhone 5 Carrier Update

Due to the high price of cellular data in the U.S., all Verizon iPhone 5 users should perform this update as soon as possible to avoid unintended data usage.

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