ArcaneWare/IntelliInnovations Nasty Practices

  • Posted: 25 August 2003 06:54 AM

    Hello,

    I am a big fan of the Library application provided by ArcaneWare (http://www.arcaneware.com/). As soon as I saw the first version on VersionTracker (http://www.versiontracker.com/) I knew I would one day register the application, especially since I found the registration price to be quite affordable and the application well worth the price. I have simply been waiting for some of the much needed improvements which many users have called for on the ArcaneWare support forum and that I view as necessary before I begin using Library.

    However, I have recently been appalled by the actions of ArcaneWare through their “SiteAdmin” (username paul) on the company’s customer support and discussion message board (http://www.arcaneware.com/forums/). This site admin (who apparently works for Intelli Innovations, and not ArcaneWare) has recently taken actions to actually sabotage users from helping and sharing ideas with each other via the ArcaneWare message board. Allow me to explain.

    On Tuesday July 1, a guest user on this forum posted a topic entitled “Barcode scanner recommendations?” The user was asking for help in finding an inexpensive Mac compatible barcode scanner to use for reading ISBN numbers into the Library application. In that thread was much helpful discussion between various users of Library. For example, one user took the time to test out a barcode reader that he had access to through his work at a physical Library, and reported back to the original poster that indeed that specific barcode reader did work with Library. He even mentioned the model of the barcode reader as “OPT-6125,” for the benefit of other users.

    Then another user reported back that the barcode reader he tested did not work with Library, and gave an example of the cryptic text it produced instead of a ISBN number. Another user responded and explained why the cryptic text was appearing, and offered to take the time to write some code on his own and make it available freely to other users and the author of Library that would allow for the decrypting of this cryptic output from other types of barcode scanners in order to make them compatible with Library. When reading this I thought, what a great community exists around the Mac - one user helping another and even a developer offering to take his own time to help others out by freely offering an add-on to an all ready good application to help make it better!

    Shortly after the time of these postings ArcaneWare entered into a partnership with Intelli Innovations (http://www.intellisw.com/). This partnership was to allow ArcaneWare to sell a USB based barcode reader on their website which is compatible with the Library application, the reader would be provided by Intelli Innovations. After this partnership was formed someone from either ArcaneWare or Intelli Innovations posted a reply to the ongoing discussion thread, which I have mentioned above, describing the barcode scanner from Intelli now available through ArcaneWare.

    After this some users continued to post in the thread describing that they were looking for a more inexpensive solution than that provided by the Arcane-Intelli partnership. When I saw these posts, and recalled how helpful some other users had previously been on the forum, I took an hour of my web browsing time and really tried to search out the best price on the barcode scanner which one user had previously mentioned was compatible with Library since I was also interested in the information. It turned out that the reader one user had mentioned as “OPT-6125” is made by a company called Opticon and its full model number is LGP6125RU1S-000. After some searching I was able to find the scanner for only $120 at three different on-line retailers (links below), so I posted that information to the forum since that price is considerably less than the $200 scanner offered by Arcane-Intelli.

    This morning I returned to the ArcaneWare support forum just to see if anyone had responded to my previous post. At first I could not find my post, and I had to search for the thread to which I had posted it. But I soon realized what had happened. A user on the support forum with the screen name paul who apparently works for Intelli had deleted all of the replies in the thread - including all information on compatible barcode scanners, non-compatible scanners, the comments from the kind developer who offered to help improve on the barcode reader compatibility of Library, and finally my post with pricing information on compatible scanners. Then paul replaced all of these useful posts with a single three line message referring users to the scanner available from Arcane-Intelli, and locked the message thread preventing any other users from posting replies.

    As I have stated above, I find the Library application to be a great product. I have been impressed by its simplicity, and power. And I find its price to be unbeatable. Yet I have held off on registering thus far because I don’t need to make use of the app at just this moment in time, and because I have been waiting for a few improvements I consider vital before I can make use of the application. And indeed I still intend to register the app once those improvements are made, since I do hold such a high opinion of the application. However, I have been appalled by the actions of the message board administration on the ArcaneWare site in this instance. It represents an anti-competitive spirit, and furthermore destroyed much helpful beneficial communication among fellow fans of this application. These are certainly not practices that ArcaneWare’s user-base will appreciate, and in the long-run will always hurt any company.

    The Players:
    ArcaneWare - Maker of Library
    http://www.arcaneware.com/
    Intelli Innovations - Maker of the ArcaneWare barcode scanner
    http://www.intellisw.com/

    The Scene of the Crime:
    ArcaneWare User Support and Discussion Forum
    http://www.arcaneware.com/forums/

    The Competitors:
    AAA Technologies - USB Based (Mac & Library Compatible) Barcode Scanner - $120
    http://www.product-catalog.com/preview_item.cfm?BAToken=aaatech&item=451506
    POS Warehouse - USB Based (Mac & Library Compatible) Barcode Scanner - $121
    http://www.pos-warehouse.com/opticonusb.htm
    Sorry, I lost the link to the third retailer.

    ——-
    Stephen M. Sebeny
    .(JavaScript must be enabled to view this email address)

    [ Edited: 04 April 2014 11:36 AM by Intruder ]

    Signature

    ——-
    Stephen M. Sebeny
    sebeny.1 (at) osu.edu

         
  • Posted: 25 August 2003 07:04 AM #1

    Hi,

    Also posted to the following message boards. And submitted to MacNN, MacMinute, MacObserver, MacCentral, and YourMacLife as a news item.

    http://forums.macnn.com/showthread.php?s=&threadid=173813

    http://www.macminute.com/cgi-bin/wwwthreads/showflat.pl?Cat=&Board=general&Number=94513

    Signature

    ——-
    Stephen M. Sebeny
    sebeny.1 (at) osu.edu

         
  • Posted: 25 August 2003 09:50 AM #2

    There have been numerous replies to this post on the other messageboards - MacNN and MacMinute. If you are interested in following the thread in its entiriety then I suggest you visit those sites.

    Signature

    ——-
    Stephen M. Sebeny
    sebeny.1 (at) osu.edu

         
  • Posted: 03 April 2014 04:20 PM #3

    Opticon OPN2001 Pocket Memory Scanner
    https://www.simplexpos.com/Opticon-OPN2001-Pocket-Memory-Scanner?filter_name=opticon