I moved from a beige G3 OS9.1 to a G4 OS9.2.2. Now when I print from either Word 98 or Word 2001 to my HP 4000N printer, I lose the top couple of inches of my page. After playing with the printer prefs and getting no changes, I called MS Support. They told me to go into Word preferences and click on Compatibility—Use printer metrics. I did this and it worked, but only for that document. I made an alias of a blank document with this setting, but it doesn’t always retain it. MS blames the HP drivers. I downloaded the latest driver, but the result is the same. HP blames Word.
What changed from 9.1 to 9.2.2 that causes this? What’s my best fix?

Believe me, it’s Word, whoever MS is trying to blame…

I had the exact same thing happen to me when I was still using my old Epson Stylus printer.

Word printing problems

Thanks! At least it’s not just me. Maybe a few more responses will lead to a cure. Given that it’s Micro$oft, maybe we’ll need a telethon.
By the way, Excel always prints perfectly, so it seems to be the driver in Word

The top *couple inches*??  You sure you’re not set as legal-size pages printing onto letter size?  The HP will of course treat it as legal, but with only the letter paper in there it is usually the top that gets cut off.

I can tell you we have 9.2.2 here, people use Word98 in it and print to an HP LaserJet 4000n printer with no problems.  And I didn’t change any settings in Word to do so.

Are you using the LaserWriter driver or one from HP or Adobe?  That can make a difference too.  Here we use Apple’s LaserWriter 8 driver, utilizing only the proper PPD (PostScript Printer Description) file from HP.  Works fine.