Its not the phone’s fault. From all accounts its a good device, although not at all revolutionary.
First, its the tech blogs/press fault. For years they have been salivating over a mythical “Google Phone” , wishing for a worthy competitor to the iPhone to keep the mobile gadget space interesting.
But now its also Google’s fault. For awhile Google ignored the hype of the “Google Phone”, and kept to their knitting of improving the Android OS and leaving the marketing to the manufacturers/sellers and their telco partners. But sometime recently Google started to get sucked in to the hype. They made the mistake of hosting a press event as if they were launching something newsworthy. Instead, all they really launched was a me-too phone and a URL to sell it from. Even Engadget, a prime culprit of fanning the Google Phone hype, famously called the event “Incredibly incredibly boring”.
Google fell so hard for the hype that they thought they could sell the phone without a retail presence, that buyers would buy sight unseen. And apparently they didn’t consider that they’d need a human support center the day they started selling mass market electronics products.
For years Google execs would accurately state that the Google team are only Internet guys: they don’t have the skillsets to compete in the physical world. They don’t even have a traditional marketing department because all of their marketing is Internet based.
But once they bought into the hype, they thought they could compete for the sale of physical products just with their Internet skills.
They can’t.
It will be interesting now to see if Google backs off this ill-conceived path and stick to their knitting, or having dived into the pool, they throw all their resources into learning how to swim. Either way, its going to be ugly for awhile.
And as for the tech blog/press, perhaps the party is over. Hard to imagine Engadget and their ilk getting all excited the next time Arrington breathlessly reports that the “real Google Phone is coming.” We’ve now all looked behind the curtain, and saw how unmagical the Google Phone is. Its the end of the yellow brick road for the Google Phone. Time for the tech blog/press to hype some other myth.