JOB: Desktop Technician 1
Location: Dallas, TX
Summary: Support 30 users composed of Executives and Marketing Management. Mixture of PC, Macs, iOS and VOIP devices.
Description: The primary role of this position is to support and maintain the internal network, PC, Mac and iOS devices in the executive management offices. Duties and responsibilities include: Prior experience supporting high level executives; strong technical background supporting Mac and PC products; works assigned problems and performs initial problem determination and resolution; routes problems to higher level technical support personnel as needed, and coordinates with end-users and IT staff to ensure problems are resolved in a timely fashion.
Also, adds moves changes, and deletes hardware and software for internal corporate network; performs desktop PC, Mac and iOS technical support for specific software applications as directed by team lead.; administers network systems as directed by team lead; maintains basic knowledge of core applications provided to end-users, maintains basic knowledge of company’s business operations and complies with polices, procedures, and standards defined by the IT Department and company. Duties are performed with general supervision.