MGG #202: Tech Support Techniques, Cool Stuff Found, and More!

May 11th, 2009 at 10:25 PM - Podcasts by .(JavaScript must be enabled to view this email address)

Great advice from your favorite Mac Geeks starts out with a discussion on best practices for dealing with Technical Support reps, then dives into a virtual pile of Cool Stuff Found by all of you. Subscribe today for free and don't miss another episode!

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Show Notes and Items Mentioned:

Show notes are complete!

• Novation modems and Bell 202
• Acoustic coupler
• MRTG - The Multi Router Traffic Grapher
• iStumbler
• AppTrap
• Eye-Fi
• Relayed Uploads: upload when you want, where you want
• EyeFo
• Caffeine
• GMABooster
• SuperDocker
• Dropbox (for extra 250MB for both you and John, click here)
• The Dropbox Blog
• Yammer
• Software as a Service (SaaS)
• Hyperspaces
• Chatty Cathy
• - You're downloading today's show from CacheFly's network
• BackBeat Media Podcast Network
• MacGeekGab AAC Enhanced Feed - Thanks to of iPhone Alley.

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This podcast is recorded on an iMac (Core 2 Duo Mid 2007) using Audio Hijack Pro and routing courtesy of WireTap Anywhere.  As for equipment, John is using a Heil PR-40 microphone going through a Behringer Eurorack UB1222FX-PRO mixer, monitored with Etymotic ER-6i Isolator earphones, then straight in to his Mac.  On Dave’s end, a Heil PR-40 microphone is also used, and the whole show is mixed “live” through a Mackie Onyx 1220 FireWire-enabled mixer before being pumped back into the Mac (via FireWire, of course), and is monitored with Westone ES2 custom-fit earphones.  When PilotPete is in the house, he’s usually talking through a Heil PR-30.  Each microphone is run through a channel on a Behringer Autocom Pro-XL MDX1600 compressor, a touch of reverb is added with an ART FX-1 processor, and the whole thing is then compressed in software on the Mac.  The show is recorded to AIFF, and then converted and uploaded with an Automator script.  Michael Johnston from iPhone Alley then goes through and enhances the show to provide you with the AAC version.  You can hear more details of the setup and how it’s mixed on Episode #32.

Theme Music: “The Answer”, written by Jeff Steblea and Brian Ayles, as performed by Go Figure.  “Made On A Mac” bumper by Mark Fleser