The Mac Observer

Skip navigational links

You're viewing an article in TMO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site:
Apple Exec Says iPod mini Static Issues "Extremely Small"

TMO Reports - Apple Exec Says iPod mini Static Issues "Extremely Small"

by , 10:00 AM EDT, April 15th, 2004

Despite wide-spread media reports of static or distorted audio problems with Apple's iPod mini portable digital-music player, an Apple executive said Wednesday the problem is "isolated" and is affecting very few users.

During an analyst conference call regarding the company's second-quarter earnings results, Tim Cook, Apple's Executive Vice President of Worldwide Sales and Operations, said the number of reported cases of audio problems is "extremely small."

"We're highly confident with the (iPod) minis that we're shipping," Mr. Cook said. "We've seen some of those reports. They're isolated online reports. We're investigating those because we want to very much understand those. But I would tell you that the number of complaints that we've had from customers through AppleCare tech support is extremely small. However, anyone that is listening to the (conference) call that has a problem, please call the AppleCare because we want to take care of the issue."

Apple Computer Inc. (AAPL) is investigating complaints that its popular iPod mini is prone to static and other sound distortions when playing back music. According to a small number of reports that surfaced last week on an independent iPod forum site and on Apple's own discussion forums, the problem sometimes happens when users press the plastic casing around the headphone jack.

An Apple spokeswoman said Tuesday the company is looking into the matter and investigating user reports.

Recent TMO Headlines - Updated February 19th

Sun, 12:16 PM
Don't Fear The Wi-Fi – Mac Geek Gab 645
Sat, 3:47 AM
Apple Answers Tweets in 4 New iPad Pro Ads
Fri, 10:24 PM
WWDC in San Jose Is Closer and Other Apple Insights
Fri, 6:58 PM
AT&T, Sprint, T-Mobile and Verizon Unlimited Data Plan Comparison
Fri, 6:25 PM
Get Free Bitcoins from 11 Faucets That (Still) Pay
Fri, 6:16 PM
iPhone Prototypes Must Be Carried In A Special Case
Fri, 4:59 PM
Apple, Let Us Tune into Those FM Radio Channels
Fri, 4:48 PM
iPhone 8: Goodbye Home Button, Hello Function Area
Fri, 4:38 PM
Amazon is Just Getting Started With Alexa/Echo
Fri, 1:49 PM
iPhone 8 Biometric Sensors, FCC and Smartphone Radio Chips - TMO Daily Observations 2017-02-17
Fri, 12:05 PM
ExoMount Touch Air Vent Car Mount: $16.99
Fri, 9:08 AM
Getting Two-Factor Verification Codes for Your Apple ID
  • __________
  • Buy Stuff, Support TMO!
  • Podcast: Mac Geek Gab
  • Podcast: Apple Weekly Report
  • TMO on Twitter!